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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $21.95 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Equal employment opportunity
Job Description
MV Transportation is a leading provider of transportation services known for its commitment to reliable, safe, and customer-focused transit solutions. Established as a key player in the transportation industry, MV Transportation operates a variety of public and private transit systems, specializing in paratransit, fixed route, demand response, and contract transportation services. The company's dedication to excellence and community engagement positions it as a trusted partner for municipalities, agencies, and clients requiring efficient and accessible transportation.
MV Transportation fosters a culture-centered on employee development, innovation, and delivering superior experiences to its riders. The company strives to continuously improve operations by utilizin... Show More
MV Transportation fosters a culture-centered on employee development, innovation, and delivering superior experiences to its riders. The company strives to continuously improve operations by utilizin... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience
- strong customer service skills with phone and written communication
- professional attitude
- strong MS Office skills
- attention to detail
- ability to communicate effectively at all levels
- timely completion of workload
Job Qualifications
- High school diploma or equivalent
- college degree preferred
- previous customer service experience preferred, experience in developing and managing customer service initiatives preferred
- strong customer service skills utilizing both phone and written communication to create resolution for the client
- ensure a professional attitude is maintained both with clients, ridership and the customer service team
- strong MS Office suite skills and strong attention to detail both for written reports and data entry duties
- ability to communicate effectively at all levels and ensure workload is completed in a timely manner
Job Duties
- Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the contract and the client
- establish relationships with key consumer agencies to facilitate direct communication and feedback as well as a proactive customer focus
- respond to individual customer/passenger concerns in a manner that includes investigation and follow-up as concerns apply to specific employees
- provide findings and resolution information to operations management for follow-up and possible reward and/or disciplinary action
- maintain database or log of customer complaints/compliments that can readily identify trends that may require additional training or management consideration
- provide system information including eligibility, service area, fares, and system use to all interested parties
- attend various public events as a representative of the program to provide information and feedback to general concerns/items of discussion
- process consumer applications to determine eligibility according to client guidelines and maintain database of eligible passengers
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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