Customer Service Lead

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $17.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Career development opportunities

Job Description

Earth Fare is a renowned natural and organic grocery store committed to offering customers high-quality, healthy food options. Known for its dedication to sustainability and community well-being, Earth Fare operates a chain of stores that emphasize fresh, wholesome ingredients and exceptional customer service. As a respected presence in the grocery industry, Earth Fare has cultivated a loyal customer base by promoting a shopping experience that prioritizes health, environmental responsibility, and personalized service. The company fosters a supportive and dynamic work environment where employees are encouraged to grow and contribute to making a positive impact on the community.

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Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or retail environment preferred
  • Experience with cash handling and bookkeeping
  • Strong organizational skills
  • Ability to communicate effectively
  • Flexibility to work varying shifts including overtime
  • Reliable attendance
  • Ability to maintain alertness and follow safety procedures
  • Must be cooperative with managers, coworkers and customers
  • Must be physically able to perform duties
  • Must uphold company policies and ethical standards

Job Qualifications

  • Excellent customer service skills
  • Ability to work independently and within a team setting
  • Strong communication skills and professionalism
  • Ability to prioritize and multitask
  • Proficient math and bookkeeping skills
  • Proficient cash handling skills
  • Willingness to work flexible schedules including nights, weekends and holidays
  • Ability to attend work regularly and predictably
  • Ability to follow written and verbal instructions
  • Ability to work effectively under stressful conditions
  • High integrity, honesty and ethical behavior
  • Ability to uphold company policies including anti-harassment

Job Duties

  • Upholds, communicates and supports the Earth Fare vision, standard operating procedures and customer service creed while maintaining a clean, organized, safe and secure work environment
  • Assists with the reconciliation and recording of cash register drawers and daily balancing of the Cash Office
  • Communicates any cash or paperwork discrepancies, security issues, or customer service opportunities to the Front End Manager in a timely manner
  • Prepares the daily bank deposits and change orders and prepares all Cash Office paperwork, including preparing and disseminating store reports to the Home Office on a daily basis
  • Coaches and trains cashiers on standard operating procedures for the department
  • Works with the Front End Manager to promote loss prevention and security awareness
  • Delegates tasks to the cashiers during slower periods and performs other duties as directed
  • Performs open and closing duties, runs a cash register, works the customer service desk, assists with audits
  • Maintains an attractive Front End Department by implementing merchandising/marketing guidelines
  • Maintains cleanliness, sanitation, and overall organization of the department including all fixtures, storage, work stations/cash registers and Cash Office

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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