Chick-fil-A logo

Chick-fil-A

Customer Service / FOH Director

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $25.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k
Profit sharing
Food stipend

Job Description

Chick-fil-A Southridge Center and Chick-fil-A MacCorkle Ave located in Charleston and South Charleston, WV, are part of the Chick-fil-A family, a renowned fast food restaurant chain known for its exceptional customer service and community-oriented approach. Chick-fil-A is dedicated to delivering high-quality food and a hospitable experience to its guests, combining speed and efficiency with a friendly atmosphere. These locations embody the brand's core values, offering a work environment that supports growth, teamwork, and a commitment to excellence. Known for their strong leadership and dedication to guest satisfaction, these restaurants pride themselves on fostering positive community connections and providing meaningful employment... Show More

Job Requirements

  • Minimum of 1-2 years relevant work experience in customer service, hospitality environment, or restaurant management
  • Basic computer and iPad competencies
  • Ability to lift up to 50 lbs, stand for up to 8 hours, and be physically active for extended periods
  • Ability to work in a fast-paced environment and maintain a positive attitude under pressure
  • Ability to prioritize tasks and delegate them when necessary
  • Strong analytical and problem-solving skills
  • Ability to understand and evaluate the Profit and Labor Reports
  • Open availability preferred
  • Friday and Saturday availability required
  • Tattoos on the hand, neck, face, or behind the ears are not permitted

Job Qualifications

  • Minimum of 1-2 years relevant work experience in customer service, hospitality environment, or restaurant management is required
  • Must have basic computer and iPad competencies
  • Ability to lift up to 50 lbs, stand for up to 8 hours, and be physically active for extended periods
  • Must be able to work in a fast-paced environment and maintain a positive attitude under pressure
  • Ability to prioritize tasks and to delegate them when necessary
  • Strong analytical and problem-solving skills to function well in a high-paced and at times stressful environment
  • Ability to understand and evaluate the Profit and Labor Reports
  • Open availability preferred
  • Friday and Saturday availability required
  • Tattoos on the hand, neck, face, or behind the ears are not permitted

Job Duties

  • Foster a positive and productive work environment by coaching and providing feedback to the team
  • Educate managers and team members on Chick-fil-A customer service standards and productivity
  • Coordinate with the kitchen team to ensure food meets customer expectations
  • Manage the dining room layout and decor to create a hospitable atmosphere
  • Report to the owner/operator and work with other executive directors
  • Ensure smooth front of house / FOH shifts and delegate tasks as needed
  • Monitor and manage inventory for FOH and hospitality supplies

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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