Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid holidays
Paid Time Off
Community service PTO
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Life insurance
short-term disability
long-term disability
Job Description
The Assurance Group, established in 1988, is recognized as one of the nation’s top insurance marketing organizations. The company prides itself on its enduring vision to develop a national brand synonymous with high-value insurance and financial products and services. Serving a broad network of agents and their clients, The Assurance Group continuously strives to exceed expectations by harnessing the talent and passion of its team, who firmly believe in finding better ways to serve. They offer long-term, financially rewarding opportunities to their agents, field managers, and employees. As a member of the Integrity Family of Companies, The Assurance Group benefits... Show More
Job Requirements
- Interpersonal skills conveying a friendly, positive attitude while maintaining professionalism and confidentiality
- Demonstrates accuracy and thoroughness with a focus on quality management
- Listens and responds effectively to questions with good oral communication skills
- Ability to follow policies and procedures completing administrative tasks correctly and on time while supporting organizational goals
- Efficient planning and organizing skills using time effectively to complete work promptly
- Ability to adapt to frequent changes, delays, deadlines or unexpected events
- Consistent attendance and punctuality ensuring work responsibilities are covered when absent
- Dependability in following instructions and responding positively to managerial direction
- Possess high school diploma or undergraduate degree or industry experience substitution
- Minimum two years of telemarketing or outbound call center experience
- Strong communication, management, interpersonal and leadership skills
- Basic computer navigation ability and familiarity with common computer applications
Job Qualifications
- High school diploma or undergraduate degree
- Two or more years' experience in telemarketing or an outbound call center environment
- Excellent communication, management, interpersonal and leadership skills
- Possess basic computer navigation skills and knowledge or familiarity of basic computer programs/applications including but not limited to email, word processing, spreadsheet programs, internet, Adobe
Job Duties
- Receive calls from prospective TRS Seminar attendees, track responses, and communicate responses to TRS Marketer and home office personnel
- Communicate with TRS Marketers on status of attendee list for each event
- Make outbound phone calls to confirm attendance at TRS events
- Monitor inventory of TRS attendee booklet and track mailing of booklets in advance of Seminar events
- Provide support and process expertise for Marketers in an efficient and effective manner
- Research and respond to questions from Marketers, working with other departments as needed to provide accurate, appropriate response
- Properly document all communications via spreadsheet, email, and other established methods
- Participate in TRS Support team meetings and effectively communicate pertinent information regarding event scheduling, issues, new TRS Marketers, etc. to home office personnel
- Consistently exhibit satisfactory levels of performance
- Maintain high standards of ethics and confidentiality covering corporate, agent, and client affairs
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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