Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
reasonable accommodations
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is renowned for being the best place for all things creative. The company is part of The Michaels Companies Inc., which also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels is dedicated to fueling the joy of creativity by offering a wide variety of arts and crafts supplies, custom framing services, and... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Excellent communication skills
- Ability to handle job stress and maintain positive interactions
- Retail and/or customer service experience
- Ability to stand for long periods
- Ability to bend, lift, carry, reach, and stretch regularly
- Ability to use ladders and other equipment safely
- Ability to engage customers of all ages
- Willingness to perform operational tasks including stocking and unloading trucks
Job Qualifications
- Experience working with children and children’s events
- Excellent people skills
- Strong communication skills including written, verbal, nonverbal, and listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Retail and/or customer service experience
- Ability to handle job stress and interact effectively with others
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and perform activities such as face painting
- Facilitate party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback
- Create backup or emergency plans for events
- Ensure client satisfaction for scheduled events
- Uphold cleanliness and safety standards
- Help customers shop and locate products
- Provide a fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer surveys
- Assist with Omni channel processes including BOPIS and Ship From Store
- Participate in truck unloading, stocking, planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully and positively with team members and customers
- Cross train in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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