Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Avelo Airlines represents a significant milestone in the air travel industry, launching on April 28, 2021, as America’s first new airline in nearly 15 years. Founded and led by Andrew Levy, a seasoned veteran of the airline industry, alongside a team of world-class airline executives, Avelo has set out to redefine the standards of air travel in the United States. The company’s mission "To inspire travel" resonates throughout its operations, emphasizing affordability, convenience, and reliability to create a truly customer-centric flying experience.
As a relatively new and ambitious airline, Avelo aims to build a different and better kind of... Show More
As a relatively new and ambitious airline, Avelo aims to build a different and better kind of... Show More
Job Requirements
- High school graduate or general education degree (GED)
- Must possess a valid US state driver's license
- Must have the flexibility to work in a sometimes-stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime
- Become qualified and remain current in required disciplines
- Ability to stand and work in one location for up to four hours at a time
- Maintain personal appearance that display a positive representation of the company
- Ability to work in extreme weather conditions
- Ability to lift/push/pull up to 70 pounds
- Must be willing and able to pass FBI background check and obtain Airport security badge
Job Qualifications
- High school graduate or general education degree (GED)
- Previous employment as a front-line customer service provider, airline experience is a plus
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Proficiency in computer systems and data entry
- Knowledge of customer service principles and practices
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Basic understanding of safety and security protocols
Job Duties
- Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards and computer systems
- Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance
- Handle denied boarding and re-accommodation of customers
- Communicate to customers regarding flight status and updates
- Maintain error-free accuracy of data entry in company DCS system
- Achieve zero customer satisfaction complaints
- Contribute to station on-time performance
- Attend and participate in safety briefings and meetings
- Maintain knowledge of federal and company requirements and provide customer education to ensure compliance
- Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures
- Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed
- Display a welcoming personality and accessibility to greet and assist all customers in a prompt, friendly, and courteous manner
- Maintain a positive attitude while communicating in a clear and polite tone when responding to questions from Customers and/or Crewmembers
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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