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Customer Service Baggage Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $41,400.00 - $70,700.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible work hours

Job Description

Our company is a key player in the aviation industry, dedicated to delivering exceptional service and operational excellence across airport functions. We specialize in the handling and management of passenger baggage, ensuring that every item reaches its destination safely and efficiently. With a committed team and a culture centered on safety, customer satisfaction, and continuous improvement, we support the smooth operation of air travel for countless passengers every day. We pride ourselves on maintaining high standards in service quality while fostering a collaborative and dynamic work environment where innovation and professionalism thrive.

We are currently seeking a Supervisor fo... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in supervisory or team leadership roles
  • Knowledge of safety and airline standards
  • Proficient English communication skills
  • Strong leadership and organizational abilities
  • Experience in managing teams and schedules
  • Ability to work in a fast-paced environment
  • Eligibility to obtain and maintain a SIDA badge

Job Qualifications

  • High school diploma or equivalent work experience
  • Experience as a supervisor or team leader, preferably in aviation or transportation
  • Strong knowledge of safety procedures and service standards
  • Proficient in the English language
  • Excellent leadership, communication, and organizational skills
  • Experience with managing people, schedules, and budgets
  • Able to work well with different departments and leadership levels
  • Comfortable working in a fast-paced, changing environment
  • Must be able to successfully obtain and maintain a SIDA badge
  • Background in aviation, customer service, or airport operations is preferred
  • Experience with planning and business development is preferred
  • Knowledge of aviation technology and wheelchair service systems is preferred
  • Bilingual skills, especially Spanish or other common airport languages, are preferred

Job Duties

  • Lead and manage the daily operations of the baggage team
  • Make sure all services meet safety rules, airline standards, and company policies
  • Monitor performance, solve problems, and improve how things are done
  • Manage team schedules, staffing needs, and workflow to ensure smooth service delivery
  • Train, coach, and support team members to meet high customer service standards
  • Track performance and financial results, helping the division stay on budget
  • Build strong working relationships with airline partners, airport staff, and other teams
  • Stay up to date with industry trends, changes in regulations, and customer needs
  • Help plan for future growth by improving services and finding new opportunities
  • Represent the team at meetings, events, and with external partners

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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