CUSTOMER SERVICE ASSOCIATE-GREEN ACRES
Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement benefits
Employee Discounts
Training and development programs
supportive work environment
Job Description
Goodwill is a well-established nonprofit organization dedicated to empowering individuals facing barriers to employment by providing vocational opportunities and essential support within local communities. Operating as a leading nonprofit retailer, Goodwill combines social impact with retail expertise, offering donated goods such as clothing, household items, and more through its retail stores. These stores not only provide affordable merchandise to customers but also support Goodwill’s mission by reinvesting proceeds in job training, employment placement services, and community programs qualified through decades of trusted service and community involvement.
The Customer Service Associate (CSA) position at Goodwill is an integral role focused ... Show More
The Customer Service Associate (CSA) position at Goodwill is an integral role focused ... Show More
Job Requirements
- Must be 16 years of age or older
- Must be 18 years to operate safety sensitive equipment
- Ability to lift 10-35 pounds regularly and move up to 100 pounds with assistance
- Ability to stand and/or walk for extended periods up to 8 hours per day
- Must be able to perform physical tasks including lifting, carrying, pushing, pulling, bending, stooping, twisting, crouching, and climbing
- Ability to use hands to feel objects, tools, or controls, and reach with hands and arms
- Required to talk and/or hear proficiently
- Must be certified on equipment such as forklift, pallet jack, or tilter as needed
- Must be available to work during operating hours including weekends, evenings, and holidays
Job Qualifications
- Must be 16 years of age or older
- Must be 18 years to operate safety sensitive equipment
- Previous retail or customer service experience a plus
- Sufficient proficiency in English to effectively communicate with customers, coworkers, and supervisors
- Ability to work collaboratively in a team environment
- Demonstrate accountability and dependability
- Willingness to participate in training sessions and team meetings
Job Duties
- Provide outstanding customer service by greeting, assisting and engaging with customers and donors
- Operate cash register and point-of-sale (POS) system, handle transactions accurately, balance cash drawer, and complete daily register reports
- Receive, sort, and price donated goods according to company guidelines and quality standards
- Restock merchandise, create displays, and maintain an organized and visually appealing sales floor
- Ensure sales floor, fitting rooms, donation and production areas, and restrooms are clean, safe, and efficient
- Adhere to safety and loss prevention procedures and report any unsafe conditions, injuries or suspicious activity to management
- Collaborate with team members to meet production and sales goals
- Participate in team meetings, training sessions, huddles, stretches, and store events
- Communicate effectively and respectfully with team members, management, and customers and promote a positive, inclusive workplace culture aligned with Goodwill’s values
- Exhibit professionalism, integrity, and a positive team-oriented attitude
- Report for all regularly scheduled work on time, ready to work
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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