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Customer Service Associate, Electronics

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $15.00
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Work Schedule

Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Employer-paid life insurance
Disability insurance
Paid Time Off
Paid parental leave
401(k) with Company Match
employee discount

Job Description

WHSmith is a leading global travel retailer with a rich history of providing exceptional retail experiences in over 1,700 stores across 30 countries. Known for its diverse range of specialty retail stores, WHSmith North America operates in prominent travel locations including airports and resorts, offering convenience and quality products to travelers and customers on the go. The company incorporates Marshall Retail Group (MRG) and InMotion, collectively representing over half of its international store estate. WHSmith North America prides itself on its commitment to diversity, inclusivity, and equal opportunity employment, ensuring a welcoming environment for employees from all backgrounds. Joining WHSmith... Show More

Job Requirements

  • Limited sitting
  • frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • normal or corrected vision and hearing
  • can distinguish varying or specific colors, patterns, or materials to assist customers
  • fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • typically indoors
  • typically in a consistent temperature
  • use of fine motor hand functions
  • lift 0-60 lbs with or without reasonable accommodation

Job Qualifications

  • Previous retail or customer service experience is a plus but not required
  • strong written and verbal English communication skills
  • demonstrated customer service experience
  • ability to multitask and resolve minor customer service conflicts
  • alcohol beverage awareness card (TAM card) may be required
  • additional security clearance may be required
  • satisfactory criminal background check and drug testing may be required

Job Duties

  • Greets and assists customers throughout their shopping experience
  • maximizes sales by suggesting products and up-selling when appropriate
  • remains knowledgeable of the store's merchandise and current promotions
  • assists in the cleanliness and upkeep of the store
  • maintains store displays and merchandise
  • assists with inventory and receiving of merchandise
  • replenishes backstock to maintain appropriate levels of merchandise on the floor
  • conducts markdowns of merchandise as instructed
  • perform opening/closing duties including securing cash registers and store security
  • communicates customer complaints and inventory concerns to management in a timely manner
  • if identified as a keyholder, additional responsibilities will be assigned
  • other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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