Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employer-paid life insurance
Disability insurance
Paid Time Off
Paid parental leave
401(k) with Company Match
employee discount
Job Description
WHSmith is a premier global travel retailer operating over 1,700 retail locations in 30 countries, with a substantial presence in high-traffic airports and resorts worldwide. Within North America, WHSmith operates through its divisions, including Marshall Retail Group (MRG) and InMotion, managing more than half of the company’s international retail estate. This positions WHSmith North America as a prominent player in the specialty retail industry, particularly in travel environments such as airports where convenience, speed, and excellent customer service are paramount. Many of their stores offer a wide range of products from books, magazines, electronics, and travel accessories, designed to cater... Show More
Job Requirements
- Limited sitting
- frequent standing, walking, climbing, crouching, bending, pushing, or pulling
- normal or corrected vision and hearing
- can distinguish varying or specific colors, patterns, or materials to assist customers
- fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
- typically indoors
- typically in a consistent temperature
- use of fine motor hand functions
- lift 0-60 lbs with or without reasonable accommodation
Job Qualifications
- Previous retail or customer service experience is a plus but not required
- strong written and verbal English communication skills
- demonstrated customer service experience
- ability to multitask and resolve minor customer service conflicts
- alcohol beverage awareness card (TAM Card) may be required
- additional security clearance may be required
- satisfactory criminal background check and drug testing may be required
Job Duties
- Greets and assists customers throughout their shopping experience
- maximizes sales by suggesting products and up-selling when appropriate
- remains knowledgeable of the store’s merchandise and current promotions
- assists in the cleanliness and upkeep of the store
- maintains store displays and merchandise
- assists with inventory and receiving of merchandise
- replenishes backstock to maintain appropriate levels of merchandise on the floor
- conducts markdowns of merchandise as instructed
- perform opening/closing duties including securing cash registers and store security
- communicates customer complaints and inventory concerns to management in a timely manner
- if identified as a keyholder, additional responsibilities will be assigned
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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