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Royal Farms

Customer Service Associate

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Type:
Hourly
Rate:
Range $13.50 - $18.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities

Job Description

Royal Farms is a prominent convenience store and food service chain known for its commitment to quality, customer service, and a welcoming atmosphere. Established with a focus on delivering fresh and wholesome food offerings alongside everyday convenience needs, Royal Farms has built a strong reputation in the retail food industry by upholding high standards of operational excellence and customer satisfaction. The company continually invests in its associates and store environment to ensure a safe, efficient, and enjoyable shopping experience for its customers. Known for its community-centric approach, Royal Farms also emphasizes integrity, accountability, and teamwork at all organizational levels.
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Job Requirements

  • Must be at least 16 years old
  • must have strong communication and customer service skills
  • must demonstrate the ability to work both independently and as part of a team
  • must be able to multitask effectively in a fast-paced environment
  • must be able to learn and follow all Royal Farms safety processes and procedures

Job Qualifications

  • Must be at least 16 years old
  • strong communication and customer service skills
  • ability to work independently and as part of a team
  • ability to multitask effectively in a fast-paced environment
  • ability to learn and follow all Royal Farms safety processes and procedures
  • prior experience in food service or customer service preferred

Job Duties

  • Ensure every customer receives outstanding service by creating a friendly environment
  • respond promptly to customer inquiries about merchandise and assist with product selection
  • operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end
  • follow all ID verification laws when selling age-restricted products
  • assist and educate customers using assisted checkout terminals
  • prepare all made-to-order food and beverages per recipe or customer specifications
  • execute food service and beverage programs consistently
  • follow all food safety and sanitation standards
  • restock products and supplies to maintain a fully stocked store
  • check expiration codes, face and inspect items, pull and discard expired products per company procedures
  • perform routine side work including cleaning, sweeping, mopping, and trash removal
  • maintain a clean and organized work area
  • immediately report unsafe conditions to store leadership
  • follow Royal Farms safety, security, and operational procedures
  • uphold the mission, core values, and brand standards
  • perform other projects or duties as assigned

A simple hiring platform for hospitality businesses.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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