Royal Farms logo

Royal Farms

Customer Service Associate

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $18.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Retirement Plan
Training and Development
overtime pay

Job Description

Royal Farms is a well-established convenience store and fast food chain known for its commitment to quality, exceptional customer service, and fresh food offerings. With numerous locations, Royal Farms is dedicated to providing customers with a friendly environment, an array of food and beverage options, and a seamless shopping experience. The company prides itself on maintaining high standards in food safety, store cleanliness, and overall operational excellence, making it a preferred destination for customers seeking convenience and quality. As a leader in the retail and food service industry, Royal Farms emphasizes teamwork, integrity, and accountability among its employees to uphold... Show More

Job Requirements

  • Must be at least 16 years old
  • must have strong communication and customer service skills
  • must demonstrate the ability to work both independently and as part of a team
  • must be able to multitask effectively in a fast-paced environment
  • must be able to learn and follow all Royal Farms safety processes and procedures
  • must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift
  • must be able to perform repetitive physical tasks like squatting, stooping, and crouching
  • must be comfortable working around hot equipment and cleaning products
  • ability to be punctual and arrive to work on time
  • must wear slip-resistant shoes while on duty
  • flexible availability to work various shifts including weekends, holidays, and overtime
  • ability to adhere to assigned schedules and arrive to work on time

Job Qualifications

  • Must be at least 16 years old
  • must have strong communication and customer service skills
  • must demonstrate the ability to work both independently and as part of a team
  • must be able to multitask effectively in a fast-paced environment
  • must be able to learn and follow all Royal Farms safety processes and procedures
  • prior experience in food service and/or customer service preferred

Job Duties

  • Ensure every customer receives outstanding service by creating a friendly environment
  • respond promptly to customer inquiries about merchandise and assist with product selection
  • communicate with store leadership about customer requests, vendor issues, and product damages
  • operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end
  • follow all ID verification laws when selling age-restricted products such as alcohol or tobacco
  • assist and educate customers using the assisted checkout terminals
  • prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service
  • restock products and supplies to maintain a fully stocked store
  • check expiration codes, face and inspect items, pull and discard expired products
  • perform routine side work such as cleaning, sweeping, mopping, trash removal
  • maintain a clean and organized work area to ensure safe working conditions
  • immediately report unsafe conditions to store leadership
  • follow Royal Farms safety, security, and operational procedures
  • uphold the mission, core values, and brand standards of the company
  • perform other projects or duties as assigned

OysterLink supports hiring across hospitality industries.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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