Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Job Description
Southeastern Grocers is a prominent retail grocery company known for its dedication to providing an inclusive and welcoming environment where the workplace culture values diversity and belonging. With a strong emphasis on fostering an environment where every associate can be their full, authentic selves, Southeastern Grocers has built a reputation as a great place to work. The company consistently promotes inclusion, diversity, and respect among its team members and customers, reflecting its commitment to a positive and productive work environment. The retail grocery locations operated by Southeastern Grocers serve a wide customer base and focus on delivering exceptional service while... Show More
Job Requirements
- must be 18 years of age
- high school diploma or equivalency
- ability to read, write and speak English proficiently
- ability to understand and follow English instructions
- authorization to work in the United States or the ability to obtain the same
- successful completion of pre-employment drug testing and background check
Job Qualifications
- must be 18 years of age
- high school diploma or equivalency
- ability to read, write and speak English proficiently
- ability to understand and follow English instructions
- authorization to work in the United States or the ability to obtain the same
- successful completion of pre-employment drug testing and background check
- demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact
- possess a proficient working knowledge of office, front end systems and equipment
- possess proficient computer skills
- possess demonstrated skills in the ability to perform and deliver customer service expectations
- demonstrate good organizational skills
- high standard of integrity and reliability
Job Duties
- provide continuous attention to customer needs
- greet, assist and thank customers in a prompt, courteous and friendly manner
- address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism
- appropriately escalate issues to management with a positive attitude
- coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction
- maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability
- manage ACM lanes according to company standards and policies
- ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed
- troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed
- stock front end products
- restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
- exhibit professional telephone etiquette and ensure connection to the appropriate department or associate
- maintain confidentiality of information
- put up discarded or returned merchandise
- perform cashier associate duties, as necessary
- perform pricing duties, as necessary
- keep work area clean, orderly and free from safety hazards
- report faulty equipment and hazards to management
- notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy
- perform other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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