Customer Service Associate

Job Overview

briefcase

Employment Type

Hourly
Part-time
clock

Compensation

Type:
Hourly
Rate:
Exact $15.06
clock

Work Schedule

Flexible
Weekend Shifts
diamond

Benefits

Medical insurance
Dental Insurance
Vision Insurance
Employer-paid life insurance
Disability insurance
Paid Time Off
Paid parental leave
401(k) with Company Match
employee discount

Job Description

WHSmith is a prominent global travel retailer with a vast presence, operating more than 1,700 stores across 30 countries. WHSmith North America, which integrates Marshall Retail Group (MRG) and InMotion, manages over half of the company's international stores, focusing on specialty retail outlets situated predominantly in airports and resorts throughout North America. This expansive footprint showcases the company’s commitment to providing convenient, quality retail experiences to travelers and customers on the move. The company has built a strong reputation as a leader in the travel retail sector through a combination of product excellence, customer service, and innovative retail solutions. Headquartered... Show More

Job Requirements

  • Limited sitting
  • frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • normal or corrected vision and hearing
  • can distinguish varying or specific colors, patterns, or materials to assist customers
  • fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • typically, indoors
  • typically, in a consistent temperature
  • use of fine motor hand functions
  • lift 0-60 lbs with or without reasonable accommodation

Job Qualifications

  • Previous retail or customer service experience is a plus but not required
  • strong written and verbal English communication skills
  • demonstrated customer service experience
  • ability to multitask and resolve minor customer service conflicts
  • alcohol beverage awareness card (TAM Card) may be required
  • additional security clearance may be required
  • satisfactory criminal background check and drug testing may be required

Job Duties

  • Greets and assists customers throughout their shopping experience
  • maximizes sales by suggesting products and up-selling when appropriate
  • remains knowledgeable of the store's merchandise and current promotions
  • assists in the cleanliness and upkeep of the store
  • maintains store displays and merchandise
  • assists with inventory and receiving of merchandise
  • replenishes backstock to maintain appropriate levels of merchandise on the floor
  • conducts markdowns of merchandise as instructed
  • performs opening and closing duties, including securing cash registers and store security
  • communicates customer complaints and inventory concerns to management in a timely manner
  • if identified as a keyholder, additional responsibilities will be assigned
  • other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

Loading...

You may be also interested in: