Customer Service Associate

Oklahoma City, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid Time Off

Paid parental leave

401(k) with Company Match

employee discount

Job Description

WHSmith is a renowned global travel retailer operating over 1,700 stores in 30 countries, making it a leading name in specialty retail. With a significant presence in North America through its divisions, Marshall Retail Group (MRG) and InMotion, WHSmith offers a wide range of retail products primarily in airports and resort locations. The company prides itself on providing a variety of attractive shopping environments that cater to travelers and local customers alike, combining convenience with an enjoyable retail experience.

Joining WHSmith's Field Team as a Customer Service Associate means becoming part of an innovative and dynamic retail environment that priorit... Show More

Job Requirements

Previous retail or customer service experience is a plus but not required
strong written and verbal English communication skills
demonstrated customer service experience
ability to multitask and resolve minor customer service conflicts
alcohol beverage awareness card (TAM card) may be required
additional security clearance may be required
satisfactory criminal background check and drug testing may be required
limited sitting
frequent standing walking climbing crouching bending pushing or pulling
normal or corrected vision and hearing
can distinguish varying or specific colors patterns or materials to assist customers
fluency in English is required for training customer interactions and ensuring compliance with company policies and procedures
typically indoors
typically in a consistent temperature
use of fine motor hand functions
lift 0-60 lbs with or without reasonable accommodation

Job Qualifications

Previous retail or customer service experience is a plus but not required
strong written and verbal English communication skills
demonstrated customer service experience
ability to multitask and resolve minor customer service conflicts
alcohol beverage awareness card (TAM card) may be required
additional security clearance may be required
satisfactory criminal background check and drug testing may be required

Job Duties

Greets and assists customers throughout their shopping experience
maximizes sales by suggesting products and up-selling when appropriate
remains knowledgeable of the store's merchandise and current promotions
assists in the cleanliness and upkeep of the store
maintains store displays and merchandise
assists with inventory and receiving of merchandise
replenishes backstock to maintain appropriate levels of merchandise on the floor
conducts markdowns of merchandise as instructed
perform opening/closing duties including securing cash registers and store security
communicates customer complaints and inventory concerns to management in a timely manner
if identified as a keyholder, additional responsibilities will be assigned
other duties as assigned

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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