Customer Service & Retail Front Desk Associate - Store#60 - 7911 Annapolis Rd
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $25.00
Benefits
Paid Time Off
Health Insurance
Vision Insurance
Dental Insurance
401(k) company match
Same Day Pay
Paid training
Job Description
Auto Glass Now is a prominent provider of automotive glass services and is recognized as the second largest auto glass repair company in the United States. Dedicated to delivering fast, friendly, and convenient solutions, Auto Glass Now serves a wide customer base with expert services including auto glass repair, replacement, and advanced calibration. Part of Driven Brands, a leading network of automotive service providers, Auto Glass Now boasts a robust team that prioritizes exceptional customer experiences and superior quality work. The company's commitment to employee growth is evident through its career advancement opportunities, with many management roles filled by individuals... Show More
Job Requirements
- Must have a positive attitude and customer service mindset
- Must have basic computer skills
- Must have strong communication skills
- Bilingual Spanish proficiency is a plus
- Prior phone or call center experience is a plus
Job Qualifications
- Positive attitude and customer service mindset
- Basic computer skills
- Strong communication skills
- Bilingual Spanish proficiency is a plus
- Prior phone or call center experience is a plus
Job Duties
- Intake and assist walk-ins appointments and returning customers
- Create estimates price quotes and invoices for auto work
- Answer phones and return customer calls
- Provide excellent customer service
- Assist manager with daily parts returns
- Ensure accuracy when ordering parts
- Input documentation on all calls and follow-up with callers as needed
- Confirm all mobile jobs parts and materials before dispatching drivers
- Open new accounts and service existing accounts
- Maintain a professional appearance and positive attitude
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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