Customer Service & Retail Front Desk Associate - Store #52 - 755 Hwy 49 South
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Up to $18.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Health Insurance
Vision Insurance
Dental Insurance
401(k)
Same Day Pay
Paid training
Job Description
Auto Glass Now is a leading company in the automotive glass repair industry, recognized as the second largest auto glass repairer in America. With a commitment to fast, friendly, and convenient services, Auto Glass Now delivers exceptional customer experience through its advanced auto glass repair, replacement, and calibration services. The company operates under Driven Brands and includes a variety of well-known divisions such as All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass, and A-1 Glass. Auto Glass Now prides itself on its outstanding team, which is dedicated to maintaining high standards of quality and care... Show More
Job Requirements
- Must have a positive attitude and customer service mindset
- Must have basic computer skills
- Must have strong communication skills
- Bilingual Spanish proficiency is a plus
- Prior phone or call center experience is a plus
Job Qualifications
- High school diploma or equivalent
- Experience in customer service preferred but not required
- Strong communication skills
- Basic computer proficiency
- Ability to handle multiple tasks and work in a fast-paced environment
- Bilingual proficiency in Spanish is a plus
- Prior phone or call center experience is considered an advantage
Job Duties
- Intake and assist walk-ins appointments and returning customers
- Create estimates price quotes and invoices for auto work
- Answer phones and return customer calls
- Provide excellent customer service
- Assist manager with daily parts returns
- Ensure accuracy when ordering parts
- Input documentation on all calls and follow-up with callers as needed
- Confirm all mobile jobs parts and materials before dispatching drivers
- Open new accounts and service existing accounts
- Maintain a professional appearance and positive attitude
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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