Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $13.75
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Bonus programs
Holiday pay
Shift Differentials
Paid on-the-job training
Career advancement opportunities
Job Description
Groome Transportation is a reputable transportation company specializing in shuttle services, particularly for airport routes. Known for its commitment to safety, reliability, and excellent customer service, Groome Transportation operates a 24/7 shuttle operation that requires efficient coordination of vehicles, drivers, and schedules to ensure timely and comfortable travel experiences for its passengers. With a team-centric environment, the company fosters a friendly and inclusive workplace that supports career growth and personal development for its staff. Employees benefit from structured training programs, competitive compensation, and a comprehensive benefits package that prioritizes both well-being and professional advancement.
The Dispatch Operations role at Groome T... Show More
The Dispatch Operations role at Groome T... Show More
Job Requirements
- High school diploma, GED, or high school equivalency
- Be at least 18 years of age
- Ability to communicate effectively
- Reliable and committed to excellent attendance, performance, self-motivation, and goal attainment
- Computer skills and comfort navigating web-based and reservation software applications
- Successfully pass a pre-employment background check and drug test
- Consistently makes safety and security of self and others the priority
- Embraces diverse people, thinking, and styles
- Preferred qualifications include at least one year of providing customer service
Job Qualifications
- High school diploma, GED, or high school equivalency
- Ability to communicate effectively
- Computer skills and comfort navigating web-based and reservation software applications
- Embraces diverse people, thinking, and styles
- Preferred at least one year of customer service experience
- Punctual and flexible with a team mindset
- Ability to work nights, days, weekends, and occasional holidays as needed
Job Duties
- Ensure fleet is fueled, cleaned, and departs on time from all locations
- Oversee that all shuttle trips have adequate staffing scheduled for current day and next week including scheduling additional drivers as needed for trips with high passenger demand
- Utilize cloud-based digital tracking sheets to update and maintain operation management logs while simultaneously utilizing reservation and scheduling software
- Monitor route road conditions and assess re-route possibilities, informing drivers as needed to ensure safe operations
- Provide support for drivers and inform management of issues related to passenger accommodations, weather, accidents, and breakdowns, coordinating urgent care or hospital as required for post-accident medical care and drug testing
- Identify and resolve internal and external customer inquiries and requests, problem-solving reservation issues and deescalating issues as appropriate
- Support drivers and management team related to operational fleet issues, accidents, weather, etc.
- Perform in-house drug and alcohol tests as required per corporate and DOT regulations
- Assist drivers with logging into tablets and utilizing software for electronic inspection reports, logging hours of service, and passenger itinerary
- Attend safety and policy training to ensure customers and team safety
- Remove vehicles from service if safety issues are reported on inspections
- Ensure the maintenance and cleanliness of the facility and vehicles
- Adhere to and enforce all corporate and federal safety policies
- Demonstrate friendly and professional internal and external customer interactions at all times
- Be empathetic while deescalating situations, balancing customer needs and company policy
- Be a proactive and effective problem solver focused on resolution
- Provide detailed shift summaries to management and dispatch team for safe operations
- Work effectively in a fast-paced, dynamic environment
- Assist Dispatchers with calls and answer questions that may arise
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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