Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $13.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Bonus programs
Holiday pay
Paid on-the-job training
Job Description
Groome Transportation is a leading transportation company specializing in shuttle services for airport and local travel. Known for its commitment to safety, superior customer service, and operational efficiency, Groome Transportation operates a fleet of vehicles designed to provide reliable and comfortable transportation solutions to a diverse customer base. The company has built a strong reputation for excellence, offering flexible scheduling options and fostering a welcoming, supportive work environment where employee growth and safety are top priorities.
The Dispatch Operations role at Groome Transportation is pivotal in ensuring seamless shuttle service operations. This position involves managing daily trip schedules, vehicle assign... Show More
The Dispatch Operations role at Groome Transportation is pivotal in ensuring seamless shuttle service operations. This position involves managing daily trip schedules, vehicle assign... Show More
Job Requirements
- High school diploma, GED, or High School Equivalency
- Consistently makes safety and security of self and others the priority
- Ability to communicate effectively
- Embraces diverse people, thinking and styles
- Be at least 18 years of age
- Reliable and committed to maintaining excellent attendance, performance, self-motivation and goal attainment
- Computer skills and comfort navigating web-based and reservation software applications
- Successfully pass a pre-employment background check and drug test
Job Qualifications
- High school diploma, GED, or High School Equivalency
- At least one year of customer service experience preferred
- Effective communication skills
- Ability to interact with a diverse group of customers and colleagues
- Computer skills and comfort navigating web-based and reservation software applications
- Ability to quickly identify and own customer issues
- Ability to make quality decisions and actively search for solutions to problems
- Willingness to learn and use company technology
- Punctual and flexible with a team mindset
Job Duties
- Ensure fleet is fueled, cleaned, and departs on time from all locations
- Oversee that all shuttle trips have adequate staffing scheduled for current day and next week including scheduling additional drivers as needed for trips with high passenger demand
- Utilize cloud-based digital tracking sheets to update and maintain operation management logs while simultaneously using reservation and scheduling software
- Monitor route road conditions and assess re-route possibilities, informing drivers as needed to ensure safe operations
- Provide support for drivers and inform management of issues encountered related to passenger accommodations, weather, accidents, and breakdowns
- Coordinate urgent care and/or hospital as required for appropriate post-accident/incident medical care and/or drug testing
- Identify and resolve internal and external customer inquiries and requests, problem-solving reservation issues and deescalating issues as appropriate
- Support drivers and management team related to operational fleet issues, accidents, weather, etc.
- Perform in-house drug and alcohol tests as required per corporate and DOT regulations
- Assist drivers with logging into tablets and utilizing software for electronic inspection reports, logging hours of service, and passenger itinerary
- Attend safety and policy training to ensure customers and our team are safe at all times
- Remove vehicles from service if safety issues are reported on inspections
- Ensure the maintenance and cleanliness of the facility and vehicles
- Adhere to and enforce all corporate and federal safety policies
- Demonstrate friendly and professional internal and external customer interactions at all times
- Be empathetic to customers while deescalating situations, providing a balance between customer needs and company policy
- Be a proactive and effective problem solver with a focus on resolution instead of problem
- Provide detailed shift summaries to management and dispatch team to ensure a safe, informed contiguous operations between shifts
- Work effectively in a fast-paced, dynamic environment
- Assist Dispatchers with calls and answer any questions that may arise
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Popular Cities
Jobs By Filter