Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $13.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Bonus programs
Bi-weekly pay
Holiday pay
Shift Differentials
Paid on-the-job training
career advancement
Job Description
Groome Transportation is a leading transportation services company specializing in shuttle operations that cater primarily to airport routes. Known for its customer-centric approach and commitment to safety, Groome Transportation operates in a fast-paced environment where the efficient management of shuttle services is paramount. The company prides itself on delivering reliable and safe shuttle services by maintaining a highly organized and technology-driven dispatch operation. The organization fosters a friendly, inclusive, and professional work culture rooted in teamwork, customer service excellence, and adherence to strict safety standards. Groome Transportation places a significant emphasis on employee well-being, offering comprehensive benefits and career development... Show More
Job Requirements
- high school diploma ged or high school equivalency
- be at least 18 years of age
- consistently makes safety and security of self and others the priority
- ability to communicate effectively
- embraces diverse people thinking and styles
- reliable and committed to maintaining excellent attendance performance self-motivation and goal attainment
- computer skills and comfort navigating web-based and reservation software applications
- successfully pass a pre-employment background check and drug test
Job Qualifications
- high school diploma ged or high school equivalency
- ability to communicate effectively
- embraces diverse people thinking and styles
- reliable and committed to maintaining excellent attendance performance self-motivation and goal attainment
- computer skills and comfort navigating web-based and reservation software applications
- preferred qualifications include at least one year of providing customer service
Job Duties
- ensure fleet is fueled cleaned and departs on time from all locations
- oversee that all shuttle trips have adequate staffing scheduled for current day and next week including scheduling additional drivers as needed for trips with high passenger demand
- utilize cloud-based digital tracking sheets to update and maintain operation management logs while simultaneously utilizing reservation scheduling software
- monitor route road conditions and assess re-route possibilities informing drivers as needed to ensure safe operations
- provide support for drivers and inform management of issues encountered related to passenger accommodations weather accidents and breakdowns coordinate urgent care and or hospital as required for appropriate post-accident incident medical care and or drug testing
- identify and resolve internal and external customer inquiries and requests problem-solving reservation issues and deescalating issue as appropriate
- support drivers and management team related to operational fleet issues accidents weather etc
- perform in-house drug and alcohol tests as required per corporate and DOT regulations
- assist drivers with logging into tablets and utilizing software for electronic inspection reports logging hours of service and passenger itinerary
- attend safety and policy training to ensure customers and our team are safe at all times
- remove vehicles from service if safety issues are reported on inspections
- ensure the maintenance and cleanliness of the facility and vehicles
- adhere to and enforce all corporate and federal safety policies
- demonstrate friendly and professional internal and external customers interactions at all times
- be empathetic to customers while deescalating situations providing a balance between customer needs and company policy
- be a proactive and effective problem solver with a focus on resolution instead of problem
- provide detailed shift summaries to management and dispatch team to ensure a safe informed contiguous operations between shifts
- work effectively in a fast-paced dynamic environment
- assist dispatchers with calls and answer any questions that may arise
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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