ABM Industries logo

ABM Industries

Customer Service Ambassador

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Hourly
Rate:
Exact $20.00
clock

Work Schedule

Standard Hours
diamond

Benefits

Comprehensive benefits package
Military Friendly employer
on the job training
Equal opportunity employer
Employee assistance program
Safety protocols training
Career growth opportunities

Job Description

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions, with a strong reputation for delivering essential services that contribute to cleaner, healthier, and more sustainable environments. Operating since 1909, ABM serves over 20,000 clients across a diverse range of industries including commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, distribution centers, and entertainment venues. With over 100,000 team members and more than 350 offices in the United States, United Kingdom, Republic of Ireland, and other international locations, ABM has established itself as a leader in the facility services sector, offering a comprehensive... Show More

Job Requirements

  • Must be 18 years of age or older
  • No high school diploma, GED or college degree required
  • No experience required and on the job training provided
  • Ability to stand and walk for extended periods
  • Willingness to work flexible hours including weekends and holidays
  • Ability to assist passengers with mobility needs when required

Job Qualifications

  • One year of customer service or similar work experience preferred
  • Excellent communication and interpersonal skills
  • Ability to engage effectively with diverse passengers
  • Willingness to learn and adapt in a fast-paced environment
  • Strong attention to detail and commitment to safety
  • Ability to work collaboratively in a team environment
  • Military experience is a plus but not required

Job Duties

  • Act as a welcome ambassador for arriving passengers
  • Greet and engage with passengers in and around the terminal area to offer informational assistance
  • Communicate effectively with passengers regarding airport and airline services available
  • Assist the airline passenger assistant with transporting passengers in wheelchairs to and from flights
  • Escort unaccompanied minors
  • Assist with baggage as required
  • Monitor and enforce carry-on baggage size requirements
  • Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
  • Provide assistance to passengers using kiosks to check-in
  • Assist the aircraft cabin agent with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
  • Transfer and distribute wheelchairs as needed
  • Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment
  • Report hazards and incidents encountered in daily operation
  • Follow safety precautions at all times

Job Qualifications

Experience

No experience required

Job Location

You may be also interested in: