Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.50
Work Schedule
Rotating Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Matching 401(k)
Paid Time Off
Parking Pass
premium pay
Job Description
VIP Hospitality LLC, established in 2004, is a specialized company dedicated to enhancing the experience of patrons and guests within the hospitality, travel, and tourism sectors. With years of expertise, VIP Hospitality LLC serves contractees by providing exceptional customer service solutions tailored to the dynamic needs of the hospitality industry, particularly in busy transportation hubs such as airports. The company's commitment to excellence ensures that every interaction guests have is met with professionalism, efficiency, and courteous engagement. As a recognized entity in the hospitality field, VIP Hospitality LLC continually adapts its service offerings to meet the evolving demands of travelers... Show More
Job Requirements
- provide necessary documentation to prove employment authorization
- obtain clearance for an airport ID including passing background check and drug screenings
- be available and willing to work overnight shifts and designated holidays
- have a high school diploma or equivalent
- have relevant customer service experience as described
- possess effective communication and interpersonal skills
Job Qualifications
- high school diploma or general equivalence
- one year of customer service experience at a medium to large hub airport or two or more years of customer service experience in another setting
- preferred bilingual or multilingual in languages commonly spoken in the region or used in business interactions such as Spanish Mandarin Cantonese Russian and French Creole
Job Duties
- seek out opportunities to guide support and provide information to passengers visitors and airport employees through Terminal 4 and primarily at the airport checkpoints and international arrivals
- offer directions and wayfinding assistance
- organize queues and help order lines and redirect attention to the processes at hand
- guide small groups to faster alternatives
- report any facility or stakeholder issues to ensure a positive experience for all
- assign tasks and provide feedback when part of a small team
- serve as a point of contact within the given area if leading
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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