ABM Industries logo

ABM Industries

CUSTOMER SERVICE AMBASSADOR

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Hourly
Rate:
Range $20.00 - $22.00
clock

Work Schedule

Standard Hours
diamond

Benefits

Comprehensive benefits package
on the job training
Military and veteran friendly employer
Career development opportunities
supportive work environment
Opportunities for advancement
Employee Assistance Programs

Job Description

ABM (NYSE: ABM) is a global leader in facility services and solutions, operating since 1909 with a strong presence across the United States, United Kingdom, Republic of Ireland, and other international locations. With over 100,000 team members and more than 350 offices worldwide, ABM delivers diverse essential services from janitorial and engineering to parking, electrical and lighting, energy management, HVAC, landscape maintenance, and mission-critical solutions. Serving a broad range of industries including commercial office buildings, universities, airports, hospitals, data centers, manufacturing, entertainment venues, and more, ABM is committed to creating cleaner, healthier, and more sustainable environments. The company boasts an... Show More

Job Requirements

  • must be 18 years of age or older
  • no high school diploma, GED or college degree required
  • no experience required and on the job training provided

Job Qualifications

  • one year of customer service or similar work experience preferred
  • good communication skills
  • ability to engage effectively with diverse passenger populations
  • basic knowledge of airport procedures helpful but not required
  • willingness to work flexible hours
  • commitment to excellent customer service
  • ability to follow safety protocols

Job Duties

  • act as a welcome ambassador for arriving passengers
  • greet and engage with passengers in and around the terminal area to offer informational assistance
  • communicate effectively with passengers regarding airport and airline services available
  • assist the airline passenger assistant with transporting passengers in wheelchairs to and from flights
  • escort unaccompanied minors
  • assist with baggage as required
  • monitor and enforce carry-on baggage size requirements
  • coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
  • provide assistance to passengers using kiosks to check-in
  • assist the aircraft cabin agent with grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
  • transfer and distribute wheelchairs as needed
  • alert maintenance employees about malfunctioning restrooms, elevators, or other equipment
  • report hazards and incidents encountered in daily operation
  • follow safety precautions at all times

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.