Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $21.00
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Performance bonus
Tuition Reimbursement
Job Description
Jet Aviation, founded in 1967 and headquartered in Basel, Switzerland, has grown into a global leader in aviation services with over 4,500 employees and approximately 50 locations worldwide. The company specializes in a wide range of aviation solutions including Aircraft Management, Aircraft Sales, Charter Services, Aircraft Completions, Government Services, Fixed Base Operations (FBO), Fixed and Rotary Wing Maintenance, and Staffing. Known for its commitment to excellence, Jet Aviation delivers seamless and premium travel experiences by combining cutting-edge technology with a team of highly skilled professionals dedicated to perfecting the craft of flight.
Their operations embody a blend of technical i... Show More
Their operations embody a blend of technical i... Show More
Job Requirements
- 1-2 years of experience in an FBO or customer service-related field hospitality experience preferred
- high school diploma/GED or equivalent required
- proficient English language and communication skills
- ability to remain calm and effective under pressure
- strong customer orientation and excellent multi-tasking abilities
- flexibility to work shifts and adapt to changing schedules
- ability to work in various weather conditions and meet minimum physical requirements
- team-oriented mindset with a passion for delivering outstanding service
- must obtain an Airport ID Badge within 30 days of employment
- personal values aligned with Jet Aviation's core values trust honesty alignment transparency
Job Qualifications
- 1-2 years of experience in an FBO or customer service-related field hospitality experience preferred
- high school diploma/GED or equivalent
- proficient English language and communication skills
- ability to remain calm and effective under pressure
- strong customer orientation and excellent multi-tasking abilities
- flexibility to work shifts and adapt to changing schedules
- ability to work in various weather conditions and meet minimum physical requirements
- team-oriented mindset with a passion for delivering outstanding service
- personal values aligned with Jet Aviation's core values trust honesty alignment transparency
Job Duties
- deliver exceptional service to new and existing customers addressing billing inquiries service requests suggestions and complaints in a warm and respectful manner
- resolve customer inquiries and complaints efficiently and fairly while skillfully de-escalating tense situations
- perform generalist duties within the customer support and operations function
- provide information about Jet Aviation’s services identifying opportunities to enhance customer relationships
- recommend and implement programs to support customer needs
- assist crew members with arrangements for hotels ground transportation catering linens and other vendor services
- ensure compliance with all relevant airport and Jet Aviation policies regulations and laws
- represent Jet Aviation professionally with industry groups regulatory bodies and the General Dynamics network
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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