Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Fly for free
401(k) company match
Profit sharing
Health Insurance
Paid Time Off
Shift premiums
Overtime opportunities
Job Description
Southwest Airlines is a major American airline renowned for its commitment to low-cost, reliable, and friendly air travel. As one of the largest domestic carriers in the United States, Southwest Airlines has built a reputation for excellent customer service and a unique company culture that values employee satisfaction, creativity, and innovation. With its headquarters in Dallas, Texas, the company operates thousands of flights daily to numerous destinations. Southwest Airlines places a strong emphasis on creating a stable work environment that fosters equal opportunities for learning and personal growth among its employees. Creativity and innovation are encouraged to increase the airline's... Show More
Job Requirements
- Must be a U.S. citizen or have authorization to work in the U.S.
- Must be at least 18 years of age
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required to obtain a customs seal for international flights
- Must be able to lift and/or move items up to 70 pounds regularly
- Must be able to climb, bend, kneel and stand frequently and for extended periods
- Must maintain a well-groomed appearance per company standards
- Must be able to comply with company attendance standards
- Must be able to work assigned shift work including early mornings, late evenings, weekends and holidays
- No current or future work authorization sponsorship available
- Foreign language skills desirable but not required
Job Qualifications
- No education requirement
- No experience requirement
- Ability to type and/or use a computer keyboard with sufficient speed
- Able to read documents, follow instructions, and understand ticketing procedures, rules and regulations
- Ability to work well with others as part of a team
- Must be able to satisfactorily complete customer service agent training program with an 80 percent or greater average and an evaluation period
- Must be aware of hazardous situations and able to handle emergencies
- Must present a well-groomed appearance in accordance with company standards
- Must be able to communicate effectively verbally and in writing
- Must possess good written and oral communication skills
- Must be able to communicate information verbally or via radio equipment
- Must be able to perform all job functions within a limited space
Job Duties
- Provides friendly service to and maintains positive relationships with all internal and external customers
- Works in a cooperative spirit to ensure the success of the company
- Responsible for providing legendary customer service to people desiring to travel or use cargo or baggage service by attending to their needs
- Handles ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Greets and handles customers in a polite and friendly manner, processes payments including cash, checks, credit cards, travel vouchers and coupons, computes charges and balances daily transactions
- Checks in baggage and cargo, answers telephone calls, pages customers, resolves problems or complaints and assists as needed
- Deals with mishandled customers due to oversells, delays, cancellations, lost or damaged luggage, resolving issues quickly within company guidelines
- Provides current and accurate fare, schedule, reservations, flight arrival and departure information and answers all general inquiries
- Completes forms and reports as required by the company
- Writes irregularity and complaint reports as required
- May perform other job duties as directed by leadership
- Must meet any physical ability requirements listed in the job description
Job Qualifications
Experience
No experience required
Job Location
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