Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Rotating Shifts
Standard Hours
Weekend Shifts
Benefits
Fly for free
Retirement savings plan with company match
Annual profit-sharing
Health Insurance
Paid Time Off
Overtime opportunities
Shift premiums
Job Description
Southwest Airlines is a major American airline renowned for its commitment to providing affordable, reliable, and friendly air travel. Established as a company that prioritizes employee well-being and customer satisfaction, Southwest Airlines operates on the core values of respect, creativity, and innovation. With a significant presence at airports across the United States, Southwest Airlines is known for its unique company culture, dedication to delivering excellent customer service, and offering an outstanding work environment with equal opportunities for growth. The airline industry is notably fast-paced and dynamic, and Southwest Airlines thrives by maintaining an environment where employees are encouraged to contribute... Show More
Job Requirements
- Must be a resident of the State of Washington
- U.S. citizenship or current authorization to work in the U.S.
- no future work authorization sponsorship available
- ability to obtain a SIDA badge and meet local airport requirements
- may be required to obtain a Customs Seal for international flights
- must be at least 18 years old
- ability to meet physical requirements including lifting up to 70 pounds and performing physical tasks such as climbing, bending, kneeling, and standing
- must comply with company attendance and appearance standards
- ability to work shifts including early mornings, late evenings, weekends, and holidays
- ability to complete Customer Service Agent training with 80% or greater average
- ability to work under stressful conditions and time constraints
- ability to handle emergencies
- must be well-groomed
- foreign language skills desirable but not required
Job Qualifications
- No education requirement
- no experience requirement
- ability to type or use a computer keyboard at required speed
- ability to read, learn, and understand ticketing procedures, rules, and regulations
- ability to work well with others and under stress
- ability to complete training with 80% or greater average
- awareness of hazardous situations and emergency handling
- ability to work under time constraints
- well-groomed appearance per guidelines
- ability to perform job functions in limited space
- effective verbal and written communication skills
- U.S. citizenship or authorization to work in the U.S.
- ability to obtain SIDA badge and potentially a Customs Seal
- be at least 18 years of age
- ability to comply with attendance standards
- ability to work shifts and overtime
- foreign language skills desirable but not required
Job Duties
- Provide friendly service to and maintain positive relationships with all internal and external customers
- work cooperatively to ensure company success
- provide legendary customer service for travel, cargo, and baggage needs
- operate computerized point-of-sale systems handling ticketing, check-in, boarding, baggage, reservations, and complaint resolution
- greet and assist customers politely and manage various forms of payment
- check in baggage and cargo efficiently
- answer phones, provide information, page customers, resolve problems or complaints
- handle boarding transactions effectively
- resolve mishandled situations such as oversells, delays, cancellations, and lost or damaged luggage
- provide accurate fare, schedule, reservation, and flight information
- complete required forms, reports, irregularity, and complaint documents
- perform duties as required based on station size and organizational structure
- meet physical ability requirements
- perform additional duties as directed by leadership
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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