Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Flexible
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises
Job Description
American Airlines is one of the world's largest and most respected airlines, known for its extensive global network, commitment to customer service, and innovation in the aviation industry. Operating at over 365 destinations with more than 6,800 daily flights, the airline offers unmatched travel opportunities for millions of passengers each year. With a strong focus on safety, reliability, and employee well-being, American Airlines is dedicated to providing a dynamic and inclusive work environment where team members can grow both personally and professionally.
At its core, American Airlines values diversity and inclusion, supporting over 20 Employee Business Resource Groups that foster c... Show More
At its core, American Airlines values diversity and inclusion, supporting over 20 Employee Business Resource Groups that foster c... Show More
Job Requirements
- High school diploma or GED or international equivalent
- bilingual language skills required in some locations
- applicable valid driver's license as required by local authorities
- must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security areas if applicable
- must be able to secure appropriate airport or US Customs security badges if applicable
- completion of pre-employment drug screen, background check and fingerprinting
- must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- bilingual language skills required in some locations
- applicable valid driver's license as required by local authorities
- must fulfill FAA criminal background checks for security access privileges if applicable
- must be able to secure airport authority or US Customs security badges if applicable
- completion of pre-employment drug screen, comprehensive background check and fingerprinting
- authorization to work in the U.S.
- working knowledge of Sabre or other Passenger Service System preferred
- previous face to face customer service experience preferred
- experience working in a fast pace environment preferred
Job Duties
- Issue, reissue and refund passenger tickets
- book, ticket and confirm flight reservations
- rebook passengers on oversold flights and during irregular operations
- perform passenger check-in and passenger seat assignment except curbside, rectify oversold seat assignments, and issue upgrades
- issue vouchers and coordinate with contractors for passenger hotel accommodations, meals and transportation
- perform passenger boarding including ticket lift and boarding pass verification
- operate gate reader scanner and perform pre-boarding, monitor carryon baggage and exit row criteria
- operate jetways and bridges for boarding and deplaning passengers
- make boarding and departure gate announcements
- deliver domestic and international flight documents
- perform passenger service flight close-out procedures
- accept, check and tag passengers' baggage at resolution centers and ticket counters
- maintain timeline of flight boarding process
- perform customer service on the job training
- process and complete credit card baggage transactions at kiosks and activation stations
- assist passengers with self-service kiosk check-in and baggage processing
- queue lines at ticket counter kiosks and ticket counters
- clear and verify international documents
- accept and activate passengers' self-tagged bags
- assist customers needing special assistance including non-ambulatory passengers, special assist passengers and unaccompanied minors
- perform customer service work tied to regional flights and contractor ground handling agreements
- maintain regular and predictable attendance on site including mandatory overtime
- respond and assist during security and emergency situations
- provide connecting passengers with gate information
- provide quality customer service in accordance with American's guidelines
- adhere to company policies, procedures and performance standards
- complete job-relevant trainings
- adhere to government regulations such as DOT, FAA, TSA
- use multiple internal resources and systems
- wear uniforms as required by company policy
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: