Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Flexible
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises
Job Description
American Airlines is the largest airline in the world, known for its extensive global network and commitment to providing exceptional service to millions of passengers annually. With over 6,800 daily flights connecting travelers to 365 destinations worldwide, American Airlines stands as a leader in the aviation industry, continually striving to enhance the flying experience for its customers. The company values diversity and inclusion, demonstrated through its 20 plus Employee Business Resource Groups that foster a supportive, inclusive workplace where all employees can thrive personally and professionally. As a significant employer in the airline sector, American Airlines offers opportunities for career... Show More
Job Requirements
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver's license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for airport security identification display areas (SIDA) if applicable
- Must be able to secure airport authority and/or US Customs security badges if applicable
- Completion of pre-employment drug screen, comprehensive background check and/or fingerprinting
- Must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver's license as required
- Must fulfill FAA criminal background checks for airport security identification access
- Must secure appropriate airport authority and/or US Customs security badges if applicable
- Completion of pre-employment drug screen, background check and fingerprinting
- Authorized to work in the U.S.
- Working knowledge of Sabre or other Passenger Service Systems preferred
- Previous face to face Customer Service experience preferred
- Experience working in fast-paced environment preferred
Job Duties
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and seat assignment (except curbside)
- Rectify oversold seat assignments and issue upgrades
- Issue vouchers and coordinate passenger hotel accommodations, meals and transportation
- Perform passenger boarding including ticket lift and boarding pass verification
- Operate gate reader/scanner and monitor carryon baggage and exit row criteria
- Operate jetways/bridges for boarding and deplaning
- Make boarding and departure gate announcements
- Deliver domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passenger baggage
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process and complete credit card baggage transactions
- Assist passengers with self-service kiosk check-in and baggage processing
- Queue lines at ticket counter kiosks and ticket counters
- Clear and verify international documents
- Accept and activate self-tagged bags
- Assist customers needing special assistance
- Perform customer service work related to regional flights and contractor agreements
- Have regular and predictable attendance including mandatory overtime
- Respond and assist during security and emergency situations
- Provide connecting passengers with gate information
- Adhere to company policies, procedures and performance standards
- Complete job-relevant trainings
- Follow government regulations (DOT, FAA, TSA)
- Use multiple internal systems during customer interactions
- Wear uniforms as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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