Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.64
Work Schedule
Standard Hours
Flexible
Benefits
Travel perks
health benefits
Dental benefits
vision benefits
wellness programs
401(k) program
Employee assistance program
Job Description
American Airlines is a leading global airline known for its extensive network and commitment to customer service excellence. As one of the largest airlines in the world, American Airlines offers unparalleled travel opportunities, connecting travelers to 365 destinations through more than 6,800 daily flights across a comprehensive global network. The company values diversity, inclusion, and the personal and professional growth of its employees, reinforcing its position as a top employer in the aviation industry. American Airlines prides itself on providing a supportive and dynamic work environment where team members are encouraged to be their authentic selves and contribute meaningfully to... Show More
Job Requirements
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Must fulfill FAA criminal background checks for SIDA unescorted access privileges if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges if applicable
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting
- Must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Able to fulfill FAA criminal background checks for SIDA unescorted access privileges
- Able to secure appropriate airport authority and/or US Customs security badges
- Completion of pre-employment drug screen, comprehensive background check and/or fingerprinting
- Authorized to work in the U.S.
- Working knowledge of Sabre or other Passenger Service Systems preferred
- Previous face to face customer service experience preferred
- Experience in a fast pace environment preferred
Job Duties
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and seat assignment, rectify oversold seat assignments, and issue upgrades
- Issue vouchers and coordinate with contractors for passenger hotel accommodations, meals and transportation
- Perform passenger boarding including ticket or boarding pass lift verification
- Operate gate reader/scanner and monitor carryon baggage and exit row criteria
- Operate jetways/bridges for boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic and international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passengers’ baggage
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process credit card baggage transactions at kiosks
- Assist passengers with self-service kiosk check-in and baggage processing
- Queue lines at ticket counter kiosks and ticket counters
- Clear and verify international documents
- Accept and activate passengers’ self-tagged bags
- Assist customers needing special assistance
- Perform work handling regional flights and ground handling agreements
- Maintain regular and predictable attendance including mandatory overtime
- Respond and assist during security and emergency situations
- Provide connecting passengers with gate information
- Provide quality customer service professionally
- Adhere to company policies, procedures, and performance standards
- Complete job-relevant training
- Adhere to government regulations (DOT, FAA, TSA)
- Use multiple internal systems during customer interactions
- Wear uniforms as required by policy
- Perform Passenger Operation Control functions
- Assist international passengers through customs and immigration
- Deliver boarding passes and customs/immigration forms
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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