Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Flexible
Benefits
Travel perks
Health Insurance
Dental Insurance
prescription benefits
vision benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars and cruises
Job Description
American Airlines is the world’s largest airline and a leader in the aviation industry, known for its extensive global network and commitment to exceptional customer service. With a presence that spans hundreds of destinations across more than 6,800 daily flights, American Airlines offers its team members unparalleled opportunities to grow both personally and professionally. As part of a dynamic and diverse workforce, employees enjoy a culture that values inclusion, respect, and the continual pursuit of excellence. The airline’s Employee Business Resource Groups foster connections among team members, customers, and communities, creating a collaborative environment where every individual can thrive and... Show More
Job Requirements
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Must be authorized to work in the U.S.
- Working knowledge of Sabre or any other Passenger Service System preferred
- Previous face to face Customer Service experience preferred
- Experience working in a fast pace environment preferred
Job Duties
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment except curbside, rectify oversold seat assignments, and issue upgrades
- Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation
- coordinate refuel and refresh
- Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
- Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
- Queue lines at ticket counter kiosks and ticket counters
- Clear/verify international documents at kiosk in the ticket counter area and activation stations
- Accept and activate passengers’ self-tagged bags at activation stations
- Assist customers needing special assistance or in-station
- assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
- Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
- Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements
- Respond and assist during security and/or emergency situations
- Provide connecting passengers with gate information
- Provide quality customer service in a professional manner and in accordance with American’s guidelines
- Adhere to company policies, procedures, and performance standards
- Complete job-relevant trainings
- Adhere to government regulations e.g. DOT, FAA, TSA
- Use multiple internal resources/systems including during customer interactions
- Wear uniforms as required by company policy
- Perform Passenger Operation Control functions including air to ground communication as well as Tower functions depending on airport size
- Assist international passengers through customs/immigration, including baggage recheck
- Deliver boarding passes, international flight documents and customs/immigration forms depending on airport size
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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