Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Travel perks
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises
Job Description
American Airlines, one of the largest and most recognized airlines in the world, is currently seeking a Part-Time Customer Service Agent to join its team at Will Rogers International Airport. Renowned for its expansive global network, American Airlines connects travelers to over 365 destinations with more than 6,800 daily flights, making it an industry leader in both domestic and international air travel. The airline prides itself on delivering top-tier customer service and fostering an inclusive, diverse work environment that enables team members to grow, succeed, and enjoy a fulfilling career.
The role of the Customer Service Agent at America... Show More
The role of the Customer Service Agent at America... Show More
Job Requirements
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver's license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for airport security identification display areas
- Must be able to secure appropriate airport authority and/or US Customs security badges
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting
- Must be authorized to work in the US
Job Qualifications
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver's license as required by local authorities
- Must fulfill FAA criminal background checks for airport security clearance
- Ability to secure airport authority and US Customs security badges if applicable
- Completion of pre-employment drug screen, background check and fingerprinting
- Authorization to work in the US
- Working knowledge of Sabre or other Passenger Service Systems preferred
- Previous face to face customer service experience preferred
- Experience working in fast paced environments preferred
Job Duties
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment
- Issue vouchers and coordinate hotel accommodations, meals and transportation
- Perform passenger boarding including ticket and boarding pass verification
- Operate gate reader, jetways, and make gate announcements
- Deliver domestic and international flight documents
- Perform flight close-out procedures
- Accept, check and tag passenger baggage
- Maintain timeline of flight boarding process
- Conduct customer service training
- Process credit card baggage transactions and assist passengers with self-service kiosks
- Assist passengers needing special assistance
- Respond and assist during security or emergency situations
- Provide connecting passengers with gate information
- Adhere to company policies and government regulations
- Wear uniforms as required by company policy
Job Qualifications
Experience
Mid Level (3-7 years)