PrimeFlight Aviation Services logo

Customer Service Agent - MSP Airport

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

401(k) with matching
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
growth opportunities

Job Description

PrimeFlight Aviation Services, Inc. is a leading provider of commercial aviation services, operating at over 200 locations worldwide. The company is committed to offering superior customer experiences in the aviation industry through its diverse range of services. With an emphasis on professionalism, safety, and exceptional service, PrimeFlight has established itself as a trusted partner in airport operations. Their workforce is valued for its commitment to teamwork, respect, and maintaining positive working environments. PrimeFlight offers competitive pay and a robust benefits package, including 401(k) with matching, health, dental, vision, and life insurance, paid time off, and ample opportunities for career growth... Show More

Job Requirements

  • 18 years of age or older
  • eligible to work in the United States
  • one year of customer service experience
  • ability to access and interpret information in print and electronically, including the use of electronic devices including iPads/Tablets, computers, and mobile devices
  • pass a background check and drug screen
  • eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal - as applicable)
  • flexibility to work various shifts including nights, weekends and holidays

Job Qualifications

  • 18 years of age or older
  • eligible to work in the United States
  • communicate effectively in English (reading, writing, speaking)
  • one year of customer service experience
  • ability to access and interpret information in print and electronically, including the use of electronic devices including iPads/Tablets, computers, and mobile devices
  • effectively communicate with colleagues and clients, both in-person and through electronic means
  • pass a background check and drug screen
  • eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal - as applicable)
  • flexibility to work various shifts including nights, weekends and holidays

Job Duties

  • greet and assist passengers at the airport with check-in, boarding, and general inquiries
  • effectively resolve customer issues and complaints in a professional and timely manner
  • ensure compliance with all airline and airport regulations and procedures
  • provide accurate information on flight schedules, gate assignments, and airport services
  • coordinate with ground staff and crew to ensure a smooth passenger experience
  • exemplify PrimeFlight customer service and safety standards
  • perform any additional duties as assigned by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.