Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Fly for free on Southwest flights for eligible employees and dependents
401(k) company match contribution up to 10% of eligible earnings
Potential annual profit-sharing contribution
Competitive health insurance for employees and eligible dependents
Health plan coverage options starting from the first day of employment
Opportunities for overtime and shift premiums
Paid Time Off
Job Description
Southwest Airlines, a major American airline known for its low-cost fares and exceptional customer service, is hiring for the Customer Service Agent position in the Ground Operations department. Southwest Airlines has built a stellar reputation for connecting people to what matters most in their lives through friendly, reliable, and affordable air travel. The company embraces a culture that values creativity, innovation, and mutual respect among its employees and customers alike. Southwest Airlines is committed to providing its employees a stable working environment, opportunities for learning, personal growth, and a supportive atmosphere where everyone is treated with equal dignity and respect.<... Show More
Job Requirements
- Must be at least 18 years of age
- Must be a U.S. citizen or have authorization to work in the United States
- Ability to work shift work and/or overtime
- Must be able to obtain a SIDA badge and meet local airport requirements
- Must maintain a well-groomed appearance per company standards
- Ability to lift and/or move items up to 70 pounds regularly
- Must comply with company attendance standards
- Must be able to use computer keyboard with sufficient speed
- Must be able to communicate effectively verbally and in writing
- Ability to work under tight time constraints
- Must be willing to work early mornings, late evenings, weekends, and holidays
- No current or future work authorization sponsorship available
- Must complete mandated training and evaluations
- Ability to perform all job functions within a limited space
Job Qualifications
- No education requirement
- No prior experience required
- Ability to type and use computer keyboard efficiently
- Strong verbal and written communication skills
- Ability to work well under stressful situations
- Successful completion of Customer Service Agent training program with an average of 80% or greater
- Ability to obtain SIDA badge and meet local airport requirements
- Ability to work assigned shifts including early mornings, late evenings, weekends, and holidays
- U.S. citizenship or work authorization as required
- Ability to lift and move weights up to 70 pounds regularly
- Good interpersonal and teamwork skills
- Awareness of hazardous situations and emergency handling ability
- Commitment to company grooming and attendance standards
Job Duties
- Provide friendly service and maintain positive relationships with internal and external customers
- Work cooperatively to ensure company success
- Deliver legendary customer service addressing travel, cargo, and baggage needs
- Handle ticketing, check-in, boarding, baggage service, reservations, and resolve related complaints
- Perform cash, check, credit card, travel voucher, and coupon transactions accurately
- Check in baggage and cargo
- Provide information and assist via telephone and paging
- Manage boarding processes efficiently
- Address mishandled customers due to oversells, delays, cancellations, or lost/damaged luggage
- Provide accurate fare, schedule, reservations, and flight information
- Complete required forms, reports, irregularity, and complaint documentation
- Adapt duties as per station size and organization
- Meet physical ability requirements
- Perform other job duties as directed by leadership
Job Location
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