Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Benefits
Fly for free
Retirement Plan
Profit sharing
Health Insurance
Shift premiums
overtime
Paid Time Off
Job Description
Southwest Airlines is a leading low-cost carrier in the United States, renowned for its commitment to friendly, reliable, and affordable air travel. Founded in 1967 and headquartered in Dallas, Texas, Southwest Airlines has established itself as a pioneering airline that focuses on customer service and employee satisfaction. The airline operates a robust network, connecting people to what matters most in their lives through efficient air transportation and excellent hospitality. Known for its unique company culture that values creativity, innovation, and respect, Southwest Airlines fosters a work environment that encourages personal growth and equal opportunity for all employees. The company consistently... Show More
Job Requirements
- Must be a resident of Hawai'i (Big Island)
- Must not have been interviewed for the Customer Service Agent position at ITO in the last 12 months and not selected
- U.S. citizenship or current authorization to work in the U.S. required
- No sponsorship for work authorization available
- Must be at least 18 years of age
- Ability to work assigned shifts including early mornings, late evenings, weekends and holidays
- Must be able to obtain a SIDA badge and meet airport requirements
- May be required to obtain a Customs Seal for international flights
- Must maintain a well-groomed appearance
- Must be able to lift and move items up to 70 pounds regularly
- Must be able to climb, bend, kneel and stand for extended periods
- Must be able to perform job functions within limited space
- Must comply with company attendance standards
Job Qualifications
- Ability to type and/or use a computer keyboard with sufficient speed to meet job demands
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
- Ability to work well with others as part of a team and under stressful situations
- Must complete customer service agent training program with an 80 percent or greater average and an evaluation period
- Must be aware of hazardous situations and handle emergencies
- Must work under tight time constraints
- Must present a well-groomed appearance per company standards
- Must effectively communicate verbally by telephone, face to face and on public address systems
- Must possess good written and oral communication skills
- Must be able to communicate information and instructions verbally or via radio equipment
Job Duties
- Provides friendly service to and maintains positive relationships with all internal and external customers
- Works in a cooperative spirit to ensure the success of the company
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Greets and handles customers in a polite and friendly manner, processes payments including cash, checks, credit cards, travel vouchers and coupons, computes charges and balances daily transactions
- Checks in baggage and cargo, answers telephone inquiries, pages customers, resolves problems or complaints and assists as needed
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage and resolves such problems quickly within company guidelines
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries
- Completes required forms and reports
- Writes irregularity and complaint reports
- Performs additional duties as directed by leadership
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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