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Southwest Airlines

Customer Service Agent in Schaumburg

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $26.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k
Paid training
Profit sharing
travel privileges

Job Description

Southwest Airlines is a leading American airline known for its exceptional customer service and commitment to low-fare travel. Founded in 1967, Southwest Airlines operates a comprehensive domestic network that includes extensive service in and out of Chicago Midway International Airport (MDW). With a reputation for friendly staff and efficient operations, Southwest Airlines has cultivated a strong customer loyalty and a distinct corporate culture often referred to as the "LUV" culture, emphasizing warmth, hospitality, and a positive passenger experience. As one of the largest airlines in the United States, Southwest Airlines continues to innovate in the airline industry by prioritizing customer... Show More

Job Requirements

  • Must be at least 18 years old
  • legally authorized to work in the US
  • able to stand for long periods
  • able to lift baggage up to 70 lbs
  • availability for shift-based schedule including weekends and holidays

Job Qualifications

  • High school diploma or GED
  • at least 1 year of customer service experience
  • strong communication skills
  • ability to work flexible shifts including early mornings, late nights, weekends, and holidays
  • ability to handle physical demands of the job
  • legal authorization to work in the US

Job Duties

  • Check in customers
  • issue boarding passes
  • tag and handle baggage
  • board flights
  • resolve passenger issues with a 'Servant's Heart'
  • provide excellent customer service
  • maintain compliance with airport regulations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.

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