You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.22 - $33.63
Work Schedule
Weekend Shifts
Benefits
Paid holidays
Dental Insurance
Loan forgiveness
Health Insurance
Paid parental leave
Loan assistance
457(b)
Tuition Reimbursement
Pension Plan
Vision Insurance
Parental leave
Job Description
The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the United States, dedicated to connecting communities across a vast 2,200-square-mile service region. Committed to providing safe, reliable, and efficient transit services, SEPTA is a vital component of the Philadelphia region's infrastructure and economic vitality. Recognized for innovation in the transit industry, SEPTA continuously adopts advanced technologies and customer service practices to enhance passenger experience and operational efficiency. The organization takes pride in its achievements, including being named a 2023 Forbes Best in State Employer and the Philadelphia Employer of Choice for 2024. These accolades reflect SEPTA's commitment... Show More
Job Requirements
- High school diploma or equivalent
- three years of customer service experience
- successful completion of customer service scenario test, data entry test, math test, and mapping/schedule reading test
- ability to read maps and schedules
- excellent verbal communication and telephone skills
- willingness to work with diverse employees and customers
- familiarity with Authority rules and department procedures
- availability to work evenings, weekends, and holidays
- ability to perform prolonged sitting or standing
- ability to lift materials for stocking
- pass employment interview, employment history verification, criminal background check, medical exam including drug screening
Job Qualifications
- High school diploma or equivalent
- minimum three years of customer service experience
- ability to read maps, schedules, and transit materials
- excellent verbal communication skills and telephone protocol
- strong customer-friendly disposition
- familiarity with Authority rules, regulations, and department procedures
Job Duties
- Operate Customer Service Commuter Offices at various locations
- perform walk around observations of terminals and report maintenance issues
- provide accurate system information to customers using computers, maps, and schedules
- greet and assist customers at office entrances
- respond to reduced/senior fare inquiries
- manage lost and found items by signing, storing, and logging them
- accept and enter passenger complaints into the Customer Service Web form
- replenish schedule racks and maintain inventory
- assist customers with SEPTA Key and fare kiosk questions
- participate in outreach events as needed
- comply with safety and security policies and report concerns
- perform other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All