Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
overtime pay
Professional development opportunities
Employee Discounts
Job Description
Herff Jones, based in Indianapolis, Indiana, is the most trusted name in celebrating student milestones, with a legacy dating back over 100 years. They are a leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students across the nation. Their comprehensive portfolio of products includes class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories, complemented by motivation and recognition programs that emphasize the importance of student achievement. Herff Jones operates with a strong commitment to building long-term relationships through a nationwide network of over 1,400 employees... Show More
Job Requirements
- High school diploma or equivalent
- Some prior experience in customer service preferred
- Ability to manage multi-channel communications such as phone, email, chat, and ticketing systems
- Proficiency in using computer systems including Microsoft Office applications
- Strong interpersonal skills and the ability to maintain professional communication
- Willingness to work overtime during peak seasons, including some Saturdays
- Ability to sit for long periods and work independently in a quiet environment
- Willingness to perform manual tasks such as using a step ladder to retrieve files
Job Qualifications
- Bachelor's or associates degree preferred
- Previous success in a customer service environment
- Proven ability to communicate effectively: listening, writing, and verbally to meet product delivery deadlines
- Moderate to advanced skills with Microsoft Office (Outlook email, Excel are required) and learning new systems/technology
- Demonstrated success managing multiple tickets and tasks at a time with attention to detail
- Ability to work in a team environment with a positive attitude
Job Duties
- Handle multi-channel inbound communications - phone, email, web portal, ticketing system, chat - while meeting or exceeding stated service levels
- Support the company's commitment to customers of on time delivery by providing customer support and raising escalation requests to senior CSA team members as needed
- Build relationship within the broader customer service team to support the needs of our customers
- Maintain positive and professional communications and working relationships with customers, ISPs and all personnel
- this includes being responsive and doing a quick turnaround on questions or concerns from customers, ISPs, and internal personnel
- Assist in order entry and other support tasks during peak times
- Participate actively in training programs and job shadowing
- Demonstrate proficiency in ERP system for basic and advanced operations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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