Customer Service Agent - Houston
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401k retirement plan with company match
employee discount
Paid Time Off
continuous training
Market value compensation
Coached and supported career growth
Job Description
Abacus is a dynamic company dedicated to providing exceptional customer service experiences through a team of creative and energetic employees. Specializing in delivering high quality support, Abacus addresses the needs of both existing and potential customers with professionalism and efficiency. The company emphasizes a culture of growth, collaboration, and continuous improvement, making it an ideal workplace for those seeking professional development and career advancement. Abacus operates on-site and values a team environment where employees are supported with comprehensive training and resources to succeed in their roles.
The Customer Service Representative position at Abacus is a full-time role based in... Show More
The Customer Service Representative position at Abacus is a full-time role based in... Show More
Job Requirements
- High school diploma or GED preferred
- Previous customer service experience preferred but not required
- Basic computer proficiency
- Must be fluent in reading, writing and speaking English
- Ability to sit for long periods of time
- Ability to commute or relocate to Houston, TX, 77032
Job Qualifications
- High school diploma or GED preferred
- Previous customer service experience preferred but not required
- Basic computer proficiency, particularly with Microsoft applications
- Experience with Service Titan is a plus
- Must be fluent in reading, writing and speaking English
- Ability to sit for long periods of time
- Ability to commute or relocate to Houston, TX, 77032
Job Duties
- Successfully handle high volume inbound customer service calls
- Make and handle high volume of outbound calls
- Receive and record completed work orders from field technicians
- Maintain accurate customer information and scheduled appointment details
- Actively promote and sell new or additional services or products when applicable
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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