Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.63
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Free flights
retirement savings plan
Profit sharing
Health Insurance
Paid Time Off
Shift Differentials
Employee Discounts
Job Description
Southwest Airlines is a prominent American airline known for its commitment to providing friendly, reliable, and low-cost air travel. As one of the largest domestic airlines in the United States, Southwest has built a strong reputation for its customer-centric approach and vibrant company culture. Established in 1967, the company has consistently focused on connecting people to what matters most in their lives through accessible air transportation services. Southwest Airlines operates a large network of flights primarily centered around domestic routes but also serves a select number of international destinations. The company is recognized for its innovative practices in the airline... Show More
Job Requirements
- no education requirement
- no experience requirement
- must be able to obtain a SIDA badge and meet all local airport requirements
- may be required to obtain a Customs Seal
- must be able to lift or move items up to 70 pounds regularly
- able to climb, bend, kneel, and stand frequently and for extended periods
- must maintain company appearance standards
- must be a U.S. citizen or have authorization to work in the U.S.
- must be at least 18 years old
- must comply with company attendance standards
- ability to work shift work and/or overtime
Job Qualifications
- ability to type and/or use a computer keyboard with sufficient speed
- able to read documents and learn ticketing procedures
- ability to work well with others and under stress
- satisfactory completion of customer service agent training with minimum 80% average
- awareness of hazardous situations and emergency handling
- effective verbal and written communication skills
- ability to work in tight spaces
- present well-groomed appearance
- ability to communicate via telephone, face-to-face, and public address
- willingness to work shift work
Job Duties
- Provide friendly service to and maintain positive relationships with all internal and external customers
- work cooperatively to ensure company success
- provide legendary customer service by attending to traveler needs
- operate computerized point-of-sale systems for ticketing and check-in
- handle cash, checks, credit cards, travel vouchers, and coupons as payment
- check in baggage and cargo
- answer telephone inquiries and resolve customer problems
- manage transactions for boarding aircraft efficiently
- address customer issues related to oversells, delayed or cancelled flights, lost or damaged luggage
- provide accurate fare, schedule, reservations, flight arrival/departure information
- complete required forms and reports
- write irregularity and complaint reports
- comply with physical ability requirements
- perform other duties as directed by leadership
Job Qualifications
Experience
No experience required
Job Location
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