United Airlines logo

United Airlines

Customer Service Agent (Gate & Ticketing)

Jacksonville, FL, USA|Travel, Onsite

Job Overview

briefcase

Employment Type

Hourly
Full-time
clock

Compensation

Type:
Salary
Rate:
Range $40,000.00 - $60,000.00
clock

Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Profit sharing
Paid Time Off
travel privileges

Job Description

United Airlines is a leading global airline known for its extensive network of domestic and international destinations, a commitment to excellence, and a passionate team dedicated to delivering outstanding travel experiences. With hubs in key cities like Denver and Jacksonville, United Airlines plays a vital role in connecting people and places around the world. The company thrives on innovation, passenger satisfaction, and operational efficiency, making it one of the premier choices for travelers and professionals alike in the aviation industry. United Airlines emphasizes a customer-centric approach, ensuring that every journey is seamless, comfortable, and memorable. The Jacksonville hub is an... Show More

Job Requirements

  • entry-level experience
  • availability to work flexible shifts including early mornings, late nights, weekends, and holidays
  • ability to stand for extended periods
  • strong interpersonal skills
  • ability to multitask effectively
  • willingness to work in a dynamic, high-pressure environment

Job Qualifications

  • high school diploma or equivalent
  • excellent communication skills
  • customer-focused attitude
  • ability to work in a fast-paced environment
  • basic computer proficiency
  • problem-solving skills
  • team-oriented mindset

Job Duties

  • checking in passengers
  • verifying travel documents
  • selling ancillary services such as seat upgrades and baggage fees
  • proactively re-booking passengers during delays or cancellations
  • providing compassionate passenger assistance
  • multitasking between check-in systems and passenger interaction
  • supporting ramp and flight crews with operational support

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.