Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $60,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Profit sharing
travel privileges
Job Description
United Airlines is a leading global airline known for its expansive network and commitment to excellent customer service. Headquartered in Chicago, the company operates a vast domestic and international route system, connecting people and communities worldwide. With a focus on safety, reliability, and a superior passenger experience, United Airlines continues to innovate within the aviation industry, providing opportunities for career growth and employee development.
The role of Customer Service Agent based in Charlotte, NC, is a vital entry-level position within United Airlines. This role is designed for individuals who are passionate about delivering exceptional passenger assistance and service ... Show More
The role of Customer Service Agent based in Charlotte, NC, is a vital entry-level position within United Airlines. This role is designed for individuals who are passionate about delivering exceptional passenger assistance and service ... Show More
Job Requirements
- high school diploma or equivalent
- no prior airline experience required
- ability to stand for extended periods during shifts
- availability to work flexible hours including weekends and holidays
- legal authorization to work in the united states
- strong customer service orientation
- ability to handle stressful situations calmly
- excellent verbal and written communication skills
Job Qualifications
- high school diploma or equivalent
- excellent communication and interpersonal skills
- ability to multitask in a fast-paced environment
- strong problem-solving skills
- customer-focused attitude
- basic computer proficiency
- flexibility to work varied shifts including early mornings and late nights
Job Duties
- check in passengers at ticket counters and boarding gates
- verify passenger documents for compliance and accuracy
- sell ancillary services including seat upgrades and baggage fees
- proactively manage service recovery by rebooking passengers during disruptions
- provide compassionate passenger assistance while handling inquiries and issues
- multitask between ticketing systems and passenger interactions
- support operational needs including baggage services and ramp coordination
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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