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United Airlines

Customer Service Agent (Gate & Ticketing)

Chicago, IL, USA|Travel, Onsite

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Salary
Rate:
Range $40,000.00 - $60,000.00
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Profit sharing
Paid Time Off
Global travel privileges

Job Description

United Airlines is a leading global airline renowned for its commitment to safety, customer service, and operational excellence. As one of the largest airlines in the United States, United Airlines operates an extensive network of domestic and international flights, connecting millions of passengers to destinations around the world. Headquartered in Chicago, Illinois, the airline prides itself on providing high-quality travel experiences through innovative solutions and dedicated employees. The company’s ground team plays a vital role in ensuring that flights depart safely and on time, embodying the company's motto, "Good Leads The Way." United Airlines' work culture emphasizes respect, diversity, and... Show More

Job Requirements

  • high school diploma or equivalent
  • no prior airline experience required
  • ability to handle stressful situations with composure
  • availability to work any shift including early mornings, nights, weekends, and holidays
  • physical ability to stand for extended periods
  • excellent interpersonal and communication skills
  • eligibility to work in the united states

Job Qualifications

  • high school diploma or equivalent
  • excellent communication skills
  • strong problem-solving abilities
  • customer-focused attitude
  • ability to work in a fast-paced environment
  • basic computer proficiency
  • willingness to work flexible hours including early mornings, nights, weekends, and holidays

Job Duties

  • checking in passengers
  • verifying travel documents
  • selling ancillary services such as seat upgrades and baggage fees
  • providing service recovery during flight delays and cancellations
  • assisting passengers at ticket counters, baggage service offices, and boarding gates
  • multitasking between operational systems and passenger interactions
  • supporting ramp and flight crews with operational assistance

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.