Customer Service Agent (Gate & Ticketing)

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Salary

Rate:

Range $40,000.00 - $60,000.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) Plan

Profit sharing

Paid training

Global travel privileges

Job Description

United Airlines is a premier global airline headquartered in Chicago, Illinois, renowned for its extensive domestic and international flight network. As a leading carrier, United Airlines focuses on delivering outstanding travel experiences to millions of passengers annually. The airline prides itself on its commitment to safety, on-time performance, customer satisfaction, and innovation. With a professional workforce and advanced technology integrations, United Airlines continues to solidify its position as an industry leader while promoting inclusivity and diversity among its employees.

This particular opening is for a Customer Service Agent based in San Francisco, CA, a vital U.S. hub for the... Show More

Job Requirements

entry-level experience preferred but not required
ability to stand for extended periods during shifts
availability to work 24/7 operations including early mornings and late nights
legal authorization to work in the United States
strong attention to detail
excellent teamwork and collaboration skills

Job Qualifications

high school diploma or equivalent
excellent communication and interpersonal skills
customer-focused problem-solving abilities
ability to work in fast-paced and high-pressure environments
proficiency with computer systems and airline software
flexibility to work varied shifts including nights, weekends, and holidays
basic sales skills for ancillary services

Job Duties

checking in passengers
verifying travel documents
assisting with baggage services
facilitating passenger boarding
selling ancillary services like seat upgrades and baggage fees
proactively rebooking passengers during delays or cancellations
supporting operational coordination with ramp and flight crews

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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