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United Airlines

Customer Service Agent (Gate & Ticketing)

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Salary
Rate:
Range $40,000.00 - $60,000.00
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Profit sharing
Paid Time Off
Employee travel privileges

Job Description

United Airlines is a leading global airline company renowned for its extensive network and commitment to delivering exceptional passenger experiences. Established as one of the most prominent carriers in the aviation industry, United Airlines operates a vast fleet serving domestic and international destinations. With a focus on innovation, safety, and customer service, the airline emphasizes teamwork and inclusivity, making it a preferred employer for those seeking dynamic and rewarding careers in aviation and customer support. The Philadelphia, PA hub is a critical part of United's operations, serving as a key gateway for travelers and an important center for the company's... Show More

Job Requirements

  • high school diploma or equivalent
  • entry-level experience accepted
  • availability to work early mornings, late nights, weekends, and holidays
  • ability to stand for long periods
  • strong interpersonal skills
  • ability to handle stressful situations calmly
  • willingness to undergo comprehensive paid training

Job Qualifications

  • high school diploma or equivalent
  • excellent communication skills
  • customer service experience preferred but not required
  • ability to multitask in a fast-paced environment
  • problem-solving skills
  • basic computer proficiency
  • ability to work flexible hours including nights, weekends, and holidays

Job Duties

  • check in passengers
  • verify travel documents
  • manage baggage service
  • sell ancillary services such as seat upgrades and baggage fees
  • perform service recovery by re-booking passengers during delays or cancellations
  • provide operational support to ramp and flight crews
  • assist passengers at ticket counters, boarding gates, and baggage offices

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.