Customer Service Agent (Gate & Ticketing)

Columbus, OH, USA|Travel, Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Salary

Rate:

Range $40,000.00 - $60,000.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) Plan

Profit sharing

Paid training

travel privileges

Job Description

United Airlines is a leading global airline, renowned for its extensive network connecting millions of passengers to destinations worldwide. As a key player in the airline industry, United Airlines is dedicated to providing exceptional customer experiences through innovation, reliability, and outstanding service. The airline operates large hubs across the United States, including Columbus, Ohio, a critical location that supports its vast operations and serves as a gateway for travel across the country and internationally. United Airlines prides itself on fostering a supportive and inclusive culture that empowers its employees and drives operational excellence.

The Customer Service Agent position based... Show More

Job Requirements

entry-level
willingness to work flexible shifts including early mornings, nights, weekends, and holidays
ability to stand for extended periods
no prior airline experience required
ability to handle stressful situations with composure
legal authorization to work in the United States

Job Qualifications

high school diploma or equivalent
excellent communication skills
customer-focused mindset
ability to work in a fast-paced environment
problem-solving skills
proficiency in basic computer applications
teamwork orientation

Job Duties

checking in passengers
verifying travel documents
re-booking passengers during delays or cancellations
selling ancillary services such as seat upgrades and baggage fees
providing compassionate passenger assistance
multitasking during busy shifts
supporting ramp and flight crews operationally

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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