Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
discounts
Job Description
American Airlines is a leading global airline committed to providing exceptional travel experiences across its expansive network. Operating more than 6,800 daily flights to 365 destinations worldwide, American Airlines prides itself on connecting people, cultures, and communities. The company is recognized for fostering an inclusive and diverse work environment through its 20+ Employee Business Resource Groups, which support team members professionally and personally. With a dedication to innovation, customer satisfaction, and operational excellence, American Airlines offers its employees a dynamic workplace where they can grow, learn, and enjoy travel benefits as part of the family.
This job opportu... Show More
This job opportu... Show More
Job Requirements
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver's license as required by local authorities
- Must fulfill FAA criminal background checks for unescorted access privileges to airport security identification areas, if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of pre-employment drug screen, comprehensive background check and/or fingerprinting
- Must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver's license as required by local authorities
- Must fulfill FAA criminal background checks for unescorted access privileges to airport security identification areas, if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of pre-employment drug screen, comprehensive background check and/or fingerprinting
- Must be authorized to work in the U.S.
- Working knowledge of Sabre or any other Passenger Service System preferred
- Previous face to face customer service experience preferred
- Experience working in a fast pace environment preferred
Job Duties
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment, rectify oversold seat assignments, and issue upgrades
- Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation
- Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
- Operate gate reader/scanner and associated duties including pre-boarding, monitoring/checking carryon baggage and exit row criteria
- Operate jetways/bridges for boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process and complete credit card baggage transactions at kiosks and activation stations
- Assist passengers with self-service kiosk check-in and baggage processing
- Queue lines at ticket counter kiosks and ticket counters
- Clear/verify international documents
- Accept and activate passengers' self-tagged bags
- Assist customers needing special assistance or in-station
- Assist boarding, deplaning and transportation of non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
- Perform customer service work associated with handling regional flights and contractor/ground handling agreements
- Have regular and predictable attendance on site including mandatory overtime
- Respond and assist during security and/or emergency situations
- Provide connecting passengers with gate information
- Provide quality customer service professionally and in accordance with American's guidelines
- Adhere to company policies, procedures, and performance standards
- Complete job-relevant trainings
- Adhere to government regulations (DOT, FAA, TSA)
- Use multiple internal resources/systems during customer interactions
- Wear uniforms as required by company policy
- Perform Passenger Operation Control functions including air to ground communication and Tower functions (depending on airport size)
- Assist international passengers through customs/immigration including baggage recheck
- Deliver boarding passes, international flight documents and customs/immigration forms
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: