Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Fixed Shifts
Benefits
Fly for free
Retirement savings plan match
Profit-sharing
competitive health insurance
Health plan coverage from first day
opportunities for overtime
Shift premiums
Job Description
Southwest Airlines is a leading low-cost American airline recognized for its commitment to friendly, reliable, and affordable air travel. Established with a mission to connect people to what's important in their lives, Southwest Airlines prides itself on a strong company culture that emphasizes respect, caring, creativity, and innovation. Its Ground Operations department plays a critical role in delivering exceptional service to customers at various points of interaction within the airport, including ticket counters, baggage service offices, and gate areas. The organization is known for providing its employees with a stable work environment that offers equal opportunities for learning, personal growth,... Show More
Job Requirements
- Must be a U.S. citizen or current authorization to work in the U.S.
- No current or future work authorization sponsorship available
- Must be at least 18 years of age
- Must maintain a well-groomed appearance per company appearance standards
- Must be able to meet any physical ability requirements listed on this description
- Must be able to lift and/or move items up to 70 pounds regularly
- Must be able to climb, bend, kneel and stand frequently and for extended periods
- Must be able to comply with company attendance standards
- Ability to work shift work and/or overtime
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required to obtain a Customs Seal to work international flights
Job Qualifications
- No education requirement
- No experience requirement
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
- Ability to type and use a computer keyboard with sufficient speed to meet demands of the job
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to satisfactorily complete Customer Service Agent training program with an 80 percent or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to perform all job functions within a limited space
- Must be able to effectively communicate verbally by telephone, face to face and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or via radio equipment
Job Duties
- Provides friendly service to and maintains positive relationships with all internal and external customers
- Works in a cooperative spirit to ensure the success of our company
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Greets and handles customers in a polite and friendly manner, handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets, computes charges, makes change and balances daily transactions, responsible for overage or shortage
- Checks in baggage and cargo, answers telephone to provide information to callers, pages customers, resolves problems or complaints and assists as needed
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage, resolves such problems quickly and within guidelines established by the company
Job Qualifications
Experience
No experience required
Job Location
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