Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Herff Jones is a renowned Indianapolis-based company specializing in graduation and educational products that have inspired student achievement and created memorable educational experiences for over a century. Established in 1920, Herff Jones has built a strong reputation as the leading provider of a broad range of products including class rings, jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, Greek accessories, as well as various motivation and recognition programs. The company is deeply committed to supporting students, faculty, and staff across educational institutions nationwide through its extensive network of over 1,400 employees and independent sales partners. Renowned for its dedication to... Show More
Job Requirements
- High school diploma or equivalent required
- experience in customer service preferred
- ability to work Monday through Friday 8 am to 5 pm with occasional overtime including Saturdays
- willingness to participate in in-house training and job shadowing
- ability to use standard office equipment and software
- capability to sit for long periods and perform activities such as reading, lifting, carrying, keyboarding, grasping, reaching
- ability to work independently in a quiet environment
- physical ability to use step ladders as needed
Job Qualifications
- Bachelor’s or associate’s degree preferred
- proven success in customer service environments
- strong communication skills including listening, writing, and verbal communication
- proficiency with Microsoft Office including Outlook and Excel
- ability to quickly learn new systems and technology
- demonstrated ability to manage multiple tasks and tickets effectively
- positive team player attitude
- conversational or intermediate Spanish preferred
- experience operating ERP systems such as Oracle
Job Duties
- Handle multi-channel inbound communications including phone, email, web portal, ticketing system, chat while meeting or exceeding service levels
- support on-time delivery commitment by providing customer support and escalating issues as needed
- build relationships within the Customer Service team to meet customer needs
- maintain professional communications with customers, ISPs, and internal personnel with quick turnaround on inquiries
- assist with order entry and other tasks during peak times
- participate actively in training programs and job shadowing
- operate ERP system (Oracle) to manage orders and customer service tasks
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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