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Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
overtime pay
Employee Discounts
Training and Development
Job Description
Herff Jones is a renowned provider of graduation and educational products and services, based in Indianapolis, Indiana. With over a century of experience since its founding in 1920, the company is dedicated to inspiring achievement and creating memorable experiences for students across the United States. Herff Jones offers a comprehensive range of products including class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories, along with motivation and recognition programs. The company prides itself on building strong, long-term relationships with a diverse network of more than 1,400 employees and independent sales partners, working closely with high... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to use Microsoft Office software including Outlook and Excel
- Ability to learn new technology and systems
- Strong communication skills including listening, writing, and verbal communication
- Ability to handle multiple tasks simultaneously with attention to detail
- Willingness to work some overtime including possible Saturdays during peak seasons
- Ability to sit for extended periods
- Ability to work independently in a quiet environment
- Ability to occasionally use a step ladder to retrieve files
Job Qualifications
- Bachelor's or Associates degree preferred
- Previous success in a Customer Service environment
- Proven ability to communicate effectively - listening, writing, and verbally
- Moderate to advanced skills with Microsoft Office (Outlook email, Excel are required) and learning new systems/technology
- Demonstrated success managing multiple tickets and tasks simultaneously while paying close attention to detail
- Demonstrated success effectively handling a large combined multi-channel ticket volume
- Proven success effectively communicating across different parts and levels of an organization, balancing empathy and kindness with efficiency
- Conversational and Intermediate Spanish preferred
Job Duties
- Handle multi-channel inbound communications - phone, email, web portal, ticketing system, chat - while meeting or exceeding stated Service Levels
- Support the company's commitment to customers of on time delivery by providing customer support and raising escalation requests to senior CSA team members as needed
- Build relationships within the broader Customer Service team to support the needs of our customers
- Maintain positive and professional communications and working relationships with Customers, ISPs and all Personnel
- this includes being responsive and doing a quick turnaround on questions or concerns from customers, ISPs, and internal personnel
- Assist with order entry and other operational needs during peak seasons
- Participate actively in training and job-shadowing to quickly become productive
- Develop proficiency in ERP system (Oracle) to manage basic and advanced order processing tasks
- Establish strong relationships with customers and sales partners and anticipate their needs
- Operate independently serving as a subject matter expert for assigned region
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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