Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Fly for free
401(k) company match
Potential for profit sharing
Health Insurance
retirement savings plan
Shift premiums
Overtime opportunities
Job Description
Southwest Airlines is a major American airline known for its commitment to customer service, low fares, and a unique company culture that values employees and encourages personal growth. As a leading airline in the ground operations sector, Southwest Airlines dedicates itself to creating a stable, equitable work environment where creativity, innovation, and collaboration drive the company's success. This organization prioritizes respect and a caring attitude both internally among employees and externally toward customers, maintaining its reputation as the Airline of the People. Founded in 1967, Southwest Airlines has grown to become a household name in American air travel, emphasizing friendly,... Show More
Job Requirements
- Must be a U.S. citizen or have authorization to work in the U.S.
- Must be at least 18 years of age
- Must maintain a well-groomed appearance per Company appearance standards
- Must be able to comply with Company attendance standards
- Ability to work shift work and/or overtime
- Must be able to lift and/or move items up to 70 pounds regularly and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel and stand frequently and for extended periods
- Must maintain the ability to wear prescribed uniforms
- No current or future work authorization sponsorship available
Job Qualifications
- No education requirement
- No experience requirement
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
- Must be able to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to satisfactorily complete Customer Service Agent training program with an 80 percent or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to perform all job functions within a limited space
- Must be able to effectively communicate verbally by telephone, face to face and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or via radio equipment
Job Duties
- Provides friendly service to and maintains positive relationships with all internal and external Customers
- Works in a cooperative spirit to ensure the success of our Company
- Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Greets and handles Customers in a polite and friendly manner
- Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets
- Computes charges, makes change and balances daily transactions
- Checks in baggage and Cargo
- Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed
- Handles transactions required to board the aircraft in a timely and efficient manner
- Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
- Resolves such problems quickly and within guidelines established by the Company
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
- Completes forms and reports as required by the Company
- Writes irregularity and complaint reports as required
- Duties may vary due to the size and organization of the station
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by Employee's Leaders
Job Qualifications
Experience
No experience required
Job Location
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